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Dunkin' Zero
Brand Certified

Dunkin'

3.5
(239 reviews)
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Business Details

1066 Madison Ave, Albany, NY
12210, United States
(518) 482-3640
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Albany, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1066 Madison Ave, Albany, NY
12210, United States

Hours

Reviews

3.5
239 reviews
5 stars
95
4 stars
45
3 stars
31
2 stars
13
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers feeling ignored or treated poorly.

Order Accuracy

Many customers reported issues with incorrect orders and slow service, leading to frustration.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and poor food quality.

Staff Attitude

Several reviews mentioned a lack of friendliness and dismissive behavior from employees.

Product Quality

Mixed feedback on food and drink quality, with some praising specific items while others complained about poor preparation.
  • RS
    Rob Sklenarik
    Nov 26, 2025
    1.0
    Stood in front of the counter for ten minutes and was ignored by staff. Left without being served. With so many places to get your coffee, I wouldn't recommend subjecting yourself to this unprofessional experience.
  • MB
    Mandy Bailey
    Sep 25, 2025
    1.0
    If I had the choice to give zero stars i would! The worst Dunkin I’ve ever been to. The staff is rude, you stand around for a good 10 mins while your cup (iced) is sitting on the countertop waiting for the coffee to be put in it. I ordered a TOASTED bagel with extra cream cheese. The bagel was put through the “toaster” came out untoasted. I ordered EXTRA cream cheese, watched her out minimal on. Told the lady i paid for extra and she rolled her eyes to take the bagel out and put minimal on the other half. This is not the first time for the laziness and rudeness of the staff. I will not be back to this location. Never have i ever been so disgusted in a location.
  • CP
    Chris Pisano
    Mar 13, 2024
    1.0
    Everything is always cold .. and they mic it so how is that ??
  • AT
    Andrew O Toole
    Aug 3, 2017
    3.0
    Has a drive thru.
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Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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