Dunkin'

4.0
333 reviews
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Business Details

601 New Scotland Ave, Albany, NY
12208, United States
(518) 482-3880
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Albany, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
601 New Scotland Ave, Albany, NY
12208, United States

Hours

Reviews

4.0
333 reviews
5 stars
172
4 stars
70
3 stars
39
2 stars
17
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly management, leading to a negative experience.

Order Accuracy

Several reviews highlighted issues with incorrect orders and missing items, causing frustration among customers.

Speed of Service

Customers frequently mentioned slow service, especially during busy times, with some expressing dissatisfaction with long wait times.

Cleanliness and Maintenance

Feedback indicated concerns about cleanliness and maintenance, including dirty work areas and lack of supplies like napkins and toilet paper.

Product Quality

While some customers praised the quality of food and drinks, others reported stale or poorly prepared items, affecting overall satisfaction.
  • FD
    Faye Dean
    4 days ago
    3.0
    Rude, busy, but pleasant
  • GA
    george abbott
    Dec 18, 2025
    3.0
    Charge me wrong size coffee
  • AM
    Antoinette Mccray
    Dec 9, 2025
    1.0
    I order from this Dunkin’ Donuts all the time the manager Colleen is wonderful. I ordered two donuts along with my coffee order I spent at least 20 $25 dollars probably every three days there today. I spoke to Joanne who was a manager. She was rude. She told me that the donuts don’t go in the same bag as the coffee is for GrubHub or your pick up deliveries they do I’ve been ordering for a long time. Joe needs to find out exactly what her employees do there. I would not go there as long as Joan is there she needs to be transferred someplace else. Colleen is a good manager. She’s very attentive to the customer to call and she’s very helpful.
  • BM
    Bruce Miller
    Nov 15, 2025
    1.0
    Slow rude service with attitude. If that’s what you like this is the place for you. Where’s management? Doesn’t anyone teach customer service anymore?
  • DS
    Dave Songayllo
    Oct 23, 2025
    2.0
    Dispassionate, slow and uninspired employees. Dirty work area. Cross this place off your list, there are way better options.
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Frequently Asked Questions About Dunkin'

What are the regular store hours for Dunkin' at 601 New Scotland Ave in Albany, NY?

Dunkin' in Albany is open Monday to Friday from 5:00 AM to 8:00 PM, and Saturday to Sunday from 6:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.