Dunkin'

3.7
511 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Albany, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
677 Central Ave, Albany, NY
12206, United States

Hours

Reviews

3.7
511 reviews
5 stars
242
4 stars
92
3 stars
57
2 stars
33
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including incorrect orders, long wait times, and unprofessional behavior from staff.

Staff Attitude

Feedback indicates a mix of friendly and rude staff interactions, with some customers experiencing disrespectful treatment.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including wrong items and missing items, leading to customer frustration.

Cleanliness Concerns

Several customers noted unsanitary conditions and a lack of cleanliness in the establishment.

Positive Experiences

Despite the negative feedback, some customers praised the quality of coffee and the efforts of certain staff members, indicating that there are positive experiences to be had.
  • AB
    Ansatou Barry
    Dec 27, 2025
    1.0
    Employees don’t listen to your order never they always gives you the my opposite of what you asking NO SUGAR NO SUGAR NO SUGAR 3 times then they always full your order with sugar.
  • FB
    Frank Barrett
    Dec 22, 2025
    5.0
    Great staff and service. Thank you and Merry Christmas 🎅 🎄 ❤️
  • JA
    Jay Anderson
    Dec 11, 2025
    1.0
    Literally the worst service yood at cashier while directly looking at attendants and she just kept conversating with another employee than I order hot coffees and there is no lids lmao how do you sell drinks of any kinds especially hot ones with no lids..this place needs a restructuring
  • TM
    Taneka Maragh
    Dec 3, 2025
    2.0
    I just purchased a large iced latte and because I was using coins in my payment the cashier let me know next time I can't do that because I'm causing him to have a line because he was having difficulty counting it. The line was two persons who happened to be together. I heard him apologized to them for the wait but he didn't apologized to me for telling me what kind of money I can used. I guess my skin wasn't white enough for him. The coffee was terrible because he made the wrong size and when I remind him about the size all he did was throw it in a bigger container and add the whip cream. I'm always skeptical about buying from this dunkin because there service is the worst.
  • KK
    K K
    Dec 1, 2025
    5.0
    Iced coffee was made well. They didn't have the croissant available but they were very nice about it.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Albany, NY?

Dunkin' in Albany, NY is open daily from 4:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

This Dunkin' location offers delivery, but curbside pickup is not available.