Dunkin'

Reviews

• SM

  Sarah McCall

  Feb 13, 2026
  1.0
  I work overnights and always stop by this dunkin because it’s the closest one to where I live. On numerous occasions I’ve ordered CHAI lattes and been given regular coffee which is not what I asked for. But more recently right before this last snow storm I order my usual and was given coffee. I made it home and realized it was not CHAI so I called and the woman told me she would put my name down and I can come back and receive the drink I was supposed to. I don’t drink Dunkin everyday so I went back a week later and they told me “I don’t know what your talking about” “she wasn’t supposed to do that” “she not here anymore” from the woman manager ( mid 30’s Hispanic ) I believe just giving a description. While also being met with a rude and nasty attitude when I told them when I first pulled up to the drive thru “ if it’s too much of a hassle I’ll pay”. After that whole process I asked her could she read my order back and was told “Really I’m the manager do I really have to read your order back”. Fast food customer service has gone down hill significantly and this experience just reinforced it ! After I had paid I told the workers at the window “Thank you” and I was met with nothing but a look. Very disappointing when people spend their hard earned money on breakfast that’s half decent on top of attitudes. Thank you !
• JM

  Justin M

  Jan 22, 2026
  1.0
  Went around 12 to get a cocoa cloud latte and a bacon egg and cheese. At 3PM I started throwing up and pooping at the SAME TIME! They had given me food poisoning! I knew not to pop a u turn when I passed it. But I did it and now I’m paying for it. AVOID !!!! Great staff but they don’t know how to handle their products!!! Will never be back!
• LD

  Louisa DeGarmo

  Dec 15, 2025
  1.0
  Have gone there numerous times in the last month an hour before they close to be told they can’t make drinks or coffees because they are ‘cleaning all machines and no food available.’ My daughter refused to date one of the employees and was told by said employee not to serve her or take her order because of personal reasons and no one would take my teenage daughter’s drink order, on several occasions. The lack of professionalism and customer service is deplorable. If this is how the management is letting employees treat regular customers, someone needs to step in and take over.
• WD

  William Delawski

  Nov 12, 2025
  2.0
  Ordered a hot black coffee with a shot of expresso. I couldn't taste the shot. Not enough seats to eat. Service was ok except for the coffee. They didn't give me the senior discount that I asked for. Will only go there again if there is no other choice.
• TT

  Timothy

  Oct 22, 2025
  5.0
  So this Dunkin used to suck. I mean REALLY really suck. It used to be the worst Dunkin in the entirety of Albany, maybe even the entirety of the capitol region. Buuuut now, it has become extremely reliable and tasty (at least around 6:40am on weekdays). The crew around 6:40 am are always killing it and seem to enjoy what they do. I can’t speak for the rest of the day.

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