Business Details
About
Mexican Restaurant
Chipotle Albany New Scotland Ave is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
421 reviews
5 stars
170
4 stars
85
3 stars
28
2 stars
25
1 star
113
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff are inconsistent, with some praising friendly service while others report rudeness and unprofessional behavior.
Food Quality
Many customers express dissatisfaction with food quality, citing issues like incorrect orders, missing items, and poor preparation.
Cleanliness
The restaurant's cleanliness is frequently criticized, with reports of dirty tables and unsanitary conditions in food preparation areas.
Order Accuracy
Numerous reviews highlight problems with order accuracy, particularly with online and delivery orders, leading to customer frustration.
Customer Service
Overall customer service is noted as lacking, with complaints about staff attitudes and responsiveness to customer needs.
- GGGoose5 days ago1.0If I could give this chipotle a zero I would. This chipotle is unfortunately one of the few restaurants near my work place, so Im forced to go to this location more times than I would like to admit. The "staff" is a group of untrained, moody teens who are consistently rude to their customers. I one time witnessed a server get into a verbal altercation with a disabled person who simply expressed dissatisfaction with the wait time. When I offered to pay for the customer, the server refused and they made the customer leave without their food. The service is ridiculously slow because the workers are untrained and they wait for ingredients to run out before (maybe) deciding to replenish supplies. Ive waited in line for 45 minutes multiple times. When you order in person, expect to wait several minutes before a 16-year-old finally looks up from their phone, takes an airpod out and asks, "what do you want". Think ordering online is better? Well you'd be wrong. They've messed up my order more times than I can count. No utensils ever. Just today I picked up my order (rice, beans, lettuce, salsa, queso, protein) and got a bowl that was 90% rice, and 4 beans. Last time I ordered queso on my bowl and they gave me shredded cheese instead. I never, ever write reviews, not on google, not anywhere. But as a good Samaritan I feel the need to warn others about the horrible experience that is the chipotle on New Scotland in Albany NY.
- AAAshanti AmoreDec 30, 20255.0The staff that’s working today around 2:30pm at this location amazing team they where so sweet and the food was amazing I go to this location at night not so taste but that particular staff they know exactly what there doing 🫶🏽
- NINoorullah IbrahimeeDec 21, 20251.0Me and my friend visited this location around 1:00 PM on 12/21/25. Unfortunately, the staff was very unprofessional and their behavior was disappointing. Because of this experience, I would not recommend this location.
- RMRalph MoranoDec 4, 20251.0Cannot get a response as to whether cash is accepted for gift cards?
- LELime EpicNov 24, 20251.0It cant be that hard to not give me beans when It is not what I ordered
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on New Scotland Ave serve?
Chipotle offers customizable Mexican fast-casual cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 17 New Scotland Ave, Albany?
This location is open every day from 10:45 AM to 11:00 PM.
Does Chipotle on New Scotland Ave offer delivery or pickup options?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle New Scotland Ave location?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle mobile app linked on the Apple App Store.
What is the contact phone number for Chipotle Mexican Grill in Albany?
You can reach them by phone at +1 518-312-4591.
Where is Chipotle Mexican Grill located in Albany?
It is located at 17 New Scotland Ave, Albany, NY 12208, USA.
Are there any sandwich shops near Chipotle on New Scotland Ave?
Yes, Jimmy John's sandwich shop is nearby, offering customers another quick dining option in the area.
Is there a pharmacy close to Chipotle New Scotland Ave location?
Yes, Walgreens Specialty and CVS Pharmacy are nearby, which could be convenient for customers needing pharmacy or convenience store services before or after their meal.
What other restaurants are located near Chipotle Mexican Grill on New Scotland Ave?
Nearby dining options include I Love NY Pizza, Buffalo Wild Wings, Bellini's Counter (Italian restaurant), and China House (Chinese restaurant), giving visitors multiple cuisine choices in the vicinity.
Are there any banks or ATMs near Chipotle on New Scotland Ave for customers?
Yes, SEFCU, Bank of America Financial Center, and ATMs such as The Exchange Network ATM and Bank of America ATM are close by, making it convenient for customers to access banking services.