Business Details
About
Mexican Restaurant
Chipotle Albany New Scotland Ave is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
417 reviews
5 stars
169
4 stars
84
3 stars
28
2 stars
25
1 star
111
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect or missing items in their orders, particularly with online and mobile orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and food preparation areas, leading to a negative dining experience.
Customer Service
Many reviews highlighted poor customer service, including rude staff interactions and a lack of attentiveness to customer needs.
Food Quality
While some customers enjoyed the food, there were consistent complaints about cold, poorly prepared, or unsatisfactory meals.
Service Speed
Customers noted slow service, especially during busy times, leading to long wait times for both in-store and online orders.
- DDDevinity Desiree5 days ago1.0They were rushing. They weren’t listening to my request for my food. I went in there, November 19th at around 5:30 PM and there’s a hairs in my food.
- DBdan brownNov 15, 20255.0Yummy to my tummy tummy
- LKLivie KollarNov 5, 20251.0Incredibly disappointed with this location. I ordered a sofritas bowl online, and it showed up with no sofritas at all — just missing the main protein. To make it worse, there was a whole piece of avocado skin in my food. That’s careless and disgusting. If this location can’t handle basic quality control, they shouldn’t be charging full price. Totally unacceptable, Chipotle.
- ANAidan NeilsonNov 2, 20255.0Staff is always very hospitable. The manager I believe her name is Jessica is great as always and super helpful! Thanks for a great experience again
- YPYash PatelSep 22, 20251.0I would like to rate them negetive if allowed. First time I ordered online and got absolute garbage. Ordered Sofritas with brown rice, got chicken with white rice, and they forgot to add guacamole, cream and so many other things that I paid extra for. Never ever ordering anything from here online. Never again !!!.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on New Scotland Ave serve?
Chipotle offers customizable Mexican fast-casual cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 17 New Scotland Ave, Albany?
This location is open every day from 10:45 AM to 11:00 PM.
Does Chipotle on New Scotland Ave offer delivery or pickup options?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle New Scotland Ave location?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle mobile app linked on the Apple App Store.
What is the contact phone number for Chipotle Mexican Grill in Albany?
You can reach them by phone at +1 518-312-4591.
Where is Chipotle Mexican Grill located in Albany?
It is located at 17 New Scotland Ave, Albany, NY 12208, USA.
Are there any sandwich shops near Chipotle on New Scotland Ave?
Yes, Jimmy John's sandwich shop is nearby, offering customers another quick dining option in the area.
Is there a pharmacy close to Chipotle New Scotland Ave location?
Yes, Walgreens Specialty and CVS Pharmacy are nearby, which could be convenient for customers needing pharmacy or convenience store services before or after their meal.
What other restaurants are located near Chipotle Mexican Grill on New Scotland Ave?
Nearby dining options include I Love NY Pizza, Buffalo Wild Wings, Bellini's Counter (Italian restaurant), and China House (Chinese restaurant), giving visitors multiple cuisine choices in the vicinity.
Are there any banks or ATMs near Chipotle on New Scotland Ave for customers?
Yes, SEFCU, Bank of America Financial Center, and ATMs such as The Exchange Network ATM and Bank of America ATM are close by, making it convenient for customers to access banking services.