Brand Certified
Chipotle Mexican Grill
3.4(434 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
17 New Scotland Ave, Albany, NY
12208, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(518) 312-4591
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ny/albany/17-new-scotland-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3405
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Albany New Scotland Ave is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.4
434 reviews
5 stars
175
4 stars
86
3 stars
28
2 stars
25
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, untrained, and dismissive towards customers.
Food Quality
Many customers reported issues with food quality, including incorrect orders, missing items, and unsatisfactory portion sizes.
Cleanliness
The restaurant was frequently described as dirty, with unclean dining areas and food preparation stations.
Staffing Issues
Several reviews mentioned that the location is often short-staffed, leading to slow service and unpreparedness during busy hours.
Mixed Experiences
While some customers praised individual staff members and had positive experiences, these were overshadowed by the overall negative feedback.
- JSJustice SmithFeb 21, 20261.0Terrible customer service. Just slapped my bowl together. Need better staff please
- BSBecky StefanatosFeb 9, 20265.0This is hands down the best chipotle location ever and I've frequented MANY a chipotle. Great serving sizes without question
- AAAdamJan 22, 20261.0Left work today, Thursday January 22nd to get 2 bowls for lunch. Got in line. When my turn came, I saw there was no carne asada or steak left. The lady helping turned to cook to ask and both said there is no more coming!! This was around 2pm. Why would all red meat options not being prepared? Also, last time I visited this location, the pirtions were very small! This will be the last time I visit this location!!
- AAAndrew ArataJan 22, 20261.0Went to get lunch at 11, place has been open for 15 minutes. The worker rudely exclaimed when I walked in “we’re not serving right now”. I’ll be taking my business to other chipotles or takeout restaurants that are better run and treat the customer better. The food at this one is never even good anyway.
- TGTony GeeJan 21, 20261.0This location has consistently been sub par. Week after week they are not prepared for the lunch rush. Literally scraping the bottom of the rice for customers. Also, station is always dirty. If there was ever a need for a change of management, this would be the time. However, atleast the staff is friendly.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on New Scotland Ave serve?
Chipotle offers customizable Mexican fast-casual cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 17 New Scotland Ave, Albany?
This location is open every day from 10:45 AM to 11:00 PM.
Does Chipotle on New Scotland Ave offer delivery or pickup options?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle New Scotland Ave location?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle mobile app linked on the Apple App Store.
What is the contact phone number for Chipotle Mexican Grill in Albany?
You can reach them by phone at +1 518-312-4591.
Where is Chipotle Mexican Grill located in Albany?
It is located at 17 New Scotland Ave, Albany, NY 12208, USA.
Are there any sandwich shops near Chipotle on New Scotland Ave?
Yes, Jimmy John's sandwich shop is nearby, offering customers another quick dining option in the area.
Is there a pharmacy close to Chipotle New Scotland Ave location?
Yes, Walgreens Specialty and CVS Pharmacy are nearby, which could be convenient for customers needing pharmacy or convenience store services before or after their meal.
What other restaurants are located near Chipotle Mexican Grill on New Scotland Ave?
Nearby dining options include I Love NY Pizza, Buffalo Wild Wings, Bellini's Counter (Italian restaurant), and China House (Chinese restaurant), giving visitors multiple cuisine choices in the vicinity.
Are there any banks or ATMs near Chipotle on New Scotland Ave for customers?
Yes, SEFCU, Bank of America Financial Center, and ATMs such as The Exchange Network ATM and Bank of America ATM are close by, making it convenient for customers to access banking services.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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