Chipotle Mexican Grill

Reviews

• SV

  S. V.

  2 days ago
  1.0
  Upon arriving to the Wolf road location, we noticed the white rice wasn’t available. We were told it would be an 20 minute wait. We decided to stay and wait. An entire 50 minutes later, the rice was ready. Mushy, but ready. We kindly continued with our order because we were already there for at least 50 minutes, it didn’t make sense to leave at this point. We proceeded to check out, my partner asked if he could have beans added, they told him no “because of cross contamination”. That was weird, but their policy so we respected it. Then I politely asked the young lady at the register if she could give us some sort of discount for the time we spent waiting…30 minutes past the time they mentioned. She said she had to ask the manager. Within a matter of SECONDS she returned and said “she said no” the “manager” was about 3 steps from the counter at the time and thought it was professional to respond and quickly walk away without taking anything into consideration. The cashier apologized and thanked us for waiting. THE MANAGER truly needs to learn better and do better. We waited because we were tired of driving around and kindness got us nowhere. Let someone else manage that place, that young lady didn’t do a good job and it would have been easy being that we were so respectful.
• SS

  STEVE

  Nov 16, 2025
  1.0
  Out of chicken 2 hours before close makes entire bowl the. Says out of chicken. Slow waited 10 minutes for no line while staff talked. Rude staff. Unresponsive and dirty place had hair in my food.
• BB

  Brandon

  Nov 11, 2025
  1.0
  I went to Chipotle after 4pm on 11/11/25 to take advantage of their advertised Veteran's Day buy-one-get-one to purchase two burritos. I was in the Army for 8 years and possess a Veteran ID card. I mentioned it to the first person behind the counter and they didn't acknowledge it. The proceeded to prepare my order. I was then rushed through prep stations by the next employee, even though there was only one other customer behind me. They were asking if I wanted items further down the line while I was still trying to get the correct rice and beans. I asked if they could remove some of the mountain of pico they mounded on, they looked at me and continued to pile on cheese and lettuce and wrap the burritos. When I arrived at the register, I mentioned again that I was looking to take advantage of the Veteran's Day deal, while presenting my Veteran ID card, and they had no idea what I was talking about. They rang me out for two burritos. I asked again, and they looked to a co-worker, confused. I said it again to them. They said "are you active military?" I said "no, I'm a veteran", and they told the person behind the register "I think it's for military members only". I said "that makes no sense, I am a veteran, I was in the military". They were just waiting for me to pay, so I accepted the charge for two burritos and left.
• EF

  Elizabeth Fabian

  Nov 2, 2025
  1.0
  Following my purchase, I arrived home to note on the receipt that I was erroneously charged for guacamole that I definitely did not order or indicate as I am allergic to avocado. Upon noting this error, I inspected my order to ensure there was none present and it was not. The following day, out of principle, I returned to obtain refund for the errorneous charge. Upon bringing to a representatives attention, my issue was met was indifference and I was deferred to corporate to obtain this refund! I was BAFFLED! 🤯HOW is it possible that a chiptole representative creates an order error, the customer brings to their attention within an extremely reason time frame and this in-store error could not be resolved in-store?! What kind of customer service is this?! Unfortunately, upon reviewing the other reviews, poor customer service is a recurring theme with this location. I have already submitted an experience report.
• SL

  Stephen Zachary LaFarr

  Oct 24, 2025
  2.0
  The actual food isn’t terrible if the items you want are actually cooked and in stock. I’ve tried to give this location the benefit of the doubt but it’s not worth it. The place is always a mess. The service is terrible. They don’t seem to care. I will say they always appear to be understaffed but come on. Every other chipotle in the area blows this one out of the water.

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