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Brand Certified

Chipotle Mexican Grill

3.2
(879 reviews)

Business Details

1475 Western Ave, Albany, NY
12203, United States
(518) 459-1025

About

Mexican Restaurant
Chipotle Stuyvesant Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1475 Western Ave, Albany, NY
12203, United States

Hours

Reviews

3.2
879 reviews
5 stars
312
4 stars
154
3 stars
88
2 stars
73
1 star
252

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including overly salty dishes, undercooked rice, and stale chips.

Cleanliness

The restaurant was consistently described as dirty, with unclean tables and unsanitary food preparation areas.

Customer Service

Many reviews highlighted rude and unprofessional staff, with complaints about poor service and lack of attention to customers.

Stock Issues

Customers noted that the location often ran out of staple ingredients, leading to dissatisfaction with their orders.

Order Accuracy

Numerous reviews mentioned problems with order accuracy, including missing items and incorrect charges.
  • ES
    Evelyn Siang
    6 days ago
    1.0
    We ordered two burrito bowls for the dinner and they were very salty and bitter. Really a terrible taste I have never had before. I will never buy any food from this branch again.
  • JM
    Joey Mosher
    Feb 25, 2026
    1.0
    This specific Stuyvesant plaza location is absolutely horrible every time I go. Consistently out of items like chips, guacamole, or even chicken. Soda machine always down. The place is always a wreck and the staff is rude. I don’t know why I ever come back here. This location is the worst and the employees don’t give a damn that they’re out of common items that everybody wants.
  • SR
    Shantell Ross
    Feb 17, 2026
    3.0
    No shade but whoever is over seasoning the food needs to stop😭 this is the third time I’ve ordered from there and experience this. First two times was the rice tasting too much like cilantro and lemon. And don’t get me wrong I love the two but it’s way too much. This time today the rice was fine but the chicken was waayyyy too salty. I usually never make reviews but something needs to be said.
  • MS
    Mike Savastio
    Feb 11, 2026
    1.0
    Ai chat bot told me it would be “tricky to refund and cancel my order” even though I immediately attempted to do so after the order went to the wrong store. Only after I threatened to leave a bad review did it attempt to have a “live agent” talk to me. Too bad. App deleted. I’ve had enough of this greedy garbage burrito place for the rest of my life.
  • JB
    Janai Brown
    Feb 10, 2026
    1.0
    Lacking in customer service severely. I asked for double protein, chicken & steak and was told because they close in 45 minutes, they’re not making anymore steak. Mind you 3 people after me also asked for steak. I feel like that was very inconsiderate. I understand wanting to get out on time, but to a certain extent. I can also understand not wanting to make a whole order for 1 singular person… but that wasn’t the case. They either need more people working with them at night or a MANAGER on.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Stuyvesant Plaza?

Chipotle Mexican Grill at Stuyvesant Plaza is open daily from 10:45 AM to 11:00 PM.

What types of food can I expect at Chipotle Mexican Grill?

Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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