Terrible service. One of our Philly Sandwichs was completely missing meat on one side. Brought it to their attention and they argued that thats how its supposed to be. Refused to remake the sandwich and then thru our refund on the counter at us. It was WILD. I understand ppl have bad days but this was not acceptable on any level. Shame because I truly like their sandwiches but that's the last time I will be ordering from their business. $17 for a meal and the sandwich was missing half the meet🤦♀️🤦♀️
NH
Nakeisa Holley
2 days ago
5.0
LOVE THIS RESTAURANT WAS HERE ON 11/22/25 & THE FOODS ARE DELICIOUS.. MY FIANCE PUT ME ON THIS SPOT RIGHT IN CROSSGATES MALL FOOD COURT! WE ALWAYS BE GETTING THE BBQ BONE & TERIYAKI WINGS, THE LOADED FRIES TOPPED WITH CHEESE AND BACON.. 🤤🤤🤤🤤🤤 THE MOZZARELLA STICKS ARE UMM YUMMY & I USUALLY EAT THEM PLAIN BECAUSE I USUALLY DON'T LIKE THE MERANADE SAUCE FOR THEM, BUT CHARLEY'S MERANADE SAUCE IS MY FAVORITE AND I CAN EAT MY STICKS WITH IT!!!! YOU WONT BE DISAPPOINTED IF YOU TRY THERE FOODS!!!! YOUR IN FOR A TREAT🙏🙏🙏🙏THE STRAWBERRY LEMONADE WITH THE REAL FRUIT IN THE BOTTOM IS DELICIOUS 🤤
JM
John Milazzo
2 days ago
1.0
I got my 18$ sandwich and noticed there was literally no meat on half the sandwich l asked for them to fix it and manager shouts just refund it. I told them I just wanted the food and was refused instead. Will not be eating here again
BT
Brandon Truong
Jul 10, 2025
1.0
Everytime I order fries with cheese they always ALWAYS forget the cheese. The sandwiches tastes like pure salt not like the ordered flavors. Terrible service and quality
AM
Andresa S. Mack
Jun 27, 2025
1.0
Let’s start by saying it your looking for a place to eat that is sanitary DO NOT GO HERE! The staffed acted as if I was completely out of my mind for asking for my food to be covered up, I understand that dining in they may not always be accustomed to covering up food, but Covid is still an issue just because it’s not a big issue as before Covid procedures still need to be followed dealing with food. Also every staff member had a very nasty attitude as if what I was bothering them by placing an order. Hopefully some training can be done to ensure food safety measures are followed.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular opening hours for Charleys Cheesesteaks?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Is Charleys Cheesesteaks open for delivery or takeout services?
No, Charleys Cheesesteaks does not offer delivery, drive-through, pickup, or takeout services as all these are closed every day of the week.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 1 Crossgates Mall Rd. #B223, Albany, NY 12203, USA.
What payment options are accepted at Charleys Cheesesteaks?
They accept American Express, Discover, Mastercard, and Visa credit cards.
How can I contact Charleys Cheesesteaks?
You can reach Charleys Cheesesteaks by phone at +1 518-869-3522.
What type of restaurant is Charleys Cheesesteaks?
Charleys Cheesesteaks is a sandwich restaurant specializing in cheesesteaks.
Are there any nearby clothing stores near Charleys Cheesesteaks?
Yes, nearby clothing stores include Athleta, Garage, Justice, Aéropostale, and Spencer's. You can browse or shop at these stores before or after enjoying your meal.
What other food and beverage places are close to Charleys Cheesesteaks?
Nearby food and beverage options include Gong Cha bubble tea, Sbarro pizza restaurant, Auntie Anne's pretzels, Starbucks coffee shop, and Kong Dog hot dog restaurant for a variety of dining choices.
Are there entertainment or leisure spots near Charleys Cheesesteaks?
Yes, Apex Entertainment Albany arcade and Funny Bone Comedy Club & Restaurant are nearby, providing entertainment options for after your meal.
Is there a nearby pharmacy or convenience store near Charleys Cheesesteaks?
Yes, a CVS Pharmacy is nearby, which can be convenient if you need pharmacy or retail items during your visit to the area.