McDonald's

3.2
924 reviews
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Business Details

12976 Main St, Akron, NY
14001, United States
(716) 542-6200
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12976 Main St, Akron, NY
14001, United States

Hours

Reviews

3.2
924 reviews
5 stars
263
4 stars
177
3 stars
171
2 stars
105
1 star
208

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 15 minutes, especially in the drive-thru.

Food Quality

There were numerous complaints about poor food quality, including cold, overcooked, or incorrect orders.

Customer Service

Mixed feedback on customer service; while some employees were praised for their friendliness, many reviews highlighted rude or unprofessional behavior.

Cleanliness

The dining area and restrooms were often described as dirty and unsanitary, with several customers expressing concern over hygiene.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, or substitutions that were not fulfilled.
  • SW
    Sara Witmer
    5 days ago
    1.0
    My husband and I have been going here every Wednesday for a few months now. We always order the same thing, big mac meals. Their soda consistently tastes like mold, the sandwiches are sloppily put together and frequently missing ingredients like pickles and cheese, the lettuce is usually wilted or brown, today my husband's was black. The servers are rude and unhelpful. Worst McDonald's in the area, by far.
  • KL
    katie lee
    Nov 9, 2025
    5.0
    Food is disgusting, workers have bad attitudes and clearly don’t want to be there. This of my 4th time eating here and the experienced just get worst. Cold food. Soggy fries. Not fully cooked chicken, my burger was made super sloppy. As someone that loves McDonalds find a different one! Only one in Akron you would think they would try to be good.
  • AM
    Amanda May
    Oct 31, 2025
    1.0
    Got the new Buffalo ranch chicken sandwhich and the chicken was soggy, cold, didn’t taste right at all. Not to mention all of our food was in shambles. I’ve been to this located a few times and never had such a terrible experience. Just disgusting. Won’t be going back.
  • BD
    B Dot
    Oct 25, 2025
    1.0
    What an ABSOLUTE joke.. how do you always have a line wrapped around the building for the drive thru and it CONSISTENTLY takes 15-20 minutes to get my food. Either you need more workers or they need to pick it up cause it’s not fast food when my food takes longer to make than it would if I went to a sit down restaurant… If you’re hungry and passing by this McDonald’s… Save your money and time! There’s better places to eat that are quicker to get in and out of and have better quality food for the price you’re paying
  • YL
    Yvan Leroux
    Oct 12, 2025
    3.0
    Un Mc Donald parmi les autres. Cela dit les burgers sont délicieux et la propreté règne partout. Au top, je recommande cet endroit, A+++ Un "j'aime" pour mon Avis Google, merci et Enjoy !🇺🇸
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Akron, NY?

McDonald's in Akron, NY is open daily from 6:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open every day from 6:00 AM until 11:00 PM.