Dunkin'

3.8
425 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Adams, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
48 West Church St, Adams, NY
13605, United States

Hours

Reviews

3.8
425 reviews
5 stars
203
4 stars
86
3 stars
43
2 stars
31
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, both in drive-thru and in-store.

Product Availability

The business often runs out of key items, particularly donuts, leading to customer dissatisfaction.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including wrong drinks and missing items.

Staff Attitude

While some customers praised friendly staff, others noted unprofessional behavior and a lack of urgency among employees.

Management Issues

Several reviews pointed to poor management and staffing problems, contributing to the overall negative experience.
  • PP
    Pikaprincesz
    Oct 13, 2025
    3.0
    The only good thing I can really say is how they make their drinks. I’ve never had one that’s been lacking or made bad. More so however, they are ALWAYS out of things. This entire past week that I have been down, they have been almost completely out of donuts. A donut shop lacking most of their donuts. They are always busy as well. I’d understand not having inventory if you don’t expect to be so busy, but they are almost always busy as well. You’d think they’d be smart enough to stick their inventory so people get what they’re coming for. Their product definitely didn’t meet demand, and I wouldn’t say their service even makes up for it. You’re better off making the 10 min trip and going to the Watertown one. Much better all around.
  • N3
    NoahAbbott 3
    Oct 4, 2025
    1.0
    Foods decent but I wouldn’t recommend going there when you are hungry due to the 5 hour wait you have to sit through even with just 2 cars ahead of you. It blows my mind that an establishment can even afford to stay open when they can only process 1 order every 30 minutes and even after that they still manage to not get crucial details right. Wouldn’t recommend spending money let alone wasting your time to go here. Better off going and foraging for your own breakfast in the woods.
  • EH
    Erica Heider
    Sep 26, 2025
    1.0
    Worst Dunkin to ever go to . You expect a quick service .. skip this place . You’ll sit in line for 25 mins trying to get a coffee . While they take 5/10 mins in between orders . Doesn’t matter what time you go .. if you walk in or hit the drive thru
  • KP
    Kelsey Pitts
    Sep 21, 2025
    1.0
    The only reason for 2 stars for food is because most of it is frozen and hard to screw up but 9x out of ten they will! Worst service ever, every time Ive gone. (I tried to go at different times to see if service would improve, nope!) The slowest Ive seen people move. And as the name implies, Dunkin “Donuts,” they should have donuts, right?? Ha! Think again!
  • JT
    jason towne
    Sep 8, 2025
    3.0
    This place seems like they can't keep the same people working, and getting the orders right always seems to be a problem

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Adams, NY?

Dunkin' in Adams, NY is open daily from 4:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.