Saltgrass Steak House

Reviews

• ID

  Inna D.

  2 days ago
  1.0
  I honestly don’t even know where to start. This was one of the worst restaurant experiences I’ve had in a very long time. The service was absolutely terrible. Our server was inattentive, unprofessional, and acted like we were an inconvenience just for being there. We waited and waited with no explanation, no updates, and no sense of urgency at all. The food took over an hour to arrive. Over an hour — in a restaurant that wasn’t even that busy. No apology. No check-in. No acknowledgment that something was clearly wrong. We were just left sitting there, hungry and frustrated, wondering if anyone even remembered our order. By the time the food finally came, the entire experience was already ruined. At that point, it didn’t matter how the food tasted — the damage was done. Dining out is supposed to be enjoyable, not exhausting. What really made it worse was the complete lack of care. Mistakes happen, delays happen — but when staff doesn’t communicate, doesn’t apologize, and doesn’t seem to care at all, it shows a deeper problem with management and training. Extremely disappointing experience. I won’t be coming back, and I wouldn’t recommend this place to anyone who values their time or expects basic respect as a customer.
• RA

  Reno AvsFan

  Jan 4, 2026
  1.0
  Ridiculous. Show up at 1:20 pm on a Sunday with only a few tables occupied. Asked if we have a reservation and we don’t. Have to wait 20 minutes. Kicker is if you go to their website for a reservation can’t make one till 4 pm on Sundays.
• CT

  Chris Tovar

  Jan 2, 2026
  5.0
  We have gone back multiple times to get the ribeye. It's a little spendy, but worth it. The staff and service is great! Highly recommend if you're party isn't aligned on where to go for dinner. They have a large menu and everything is good. Paying for parking is a bit of a bummer, but if you throw some money in a slot machine you might win it back. Check this place out if you like steak and dinner want to dress up.
• DP

  Daniel Packer

  Jan 2, 2026
  1.0
  First problem we were shown to a table and when I asked for a booth instead the guy looked at me like I was an inconvenience. Then my wife and I sat there for 20 mins, had 3 servers walk right by. No one said anything. It was not that busy. Would have been nice if someone came over and apologized for the wait and brought us some water at least. I won't be going back.
• JV

  Julia Vee

  Dec 28, 2025
  3.0
  Clean, spacious interior. Very friendly staff. We went on Christmas so I don’t know how it’s like the rest of the time but the food had some misfires. My husband ordered the prime rib special medium rare. It came out well done. I asked for a baked potato with no cheese, it was loaded with cheese (our very sweet server rushed another one out for me that was perfect). My older son ordered the ribeye, it was smothered in some weird seasoning (that is not mentioned on the menu). My younger son had a rack of ribs, they were delicious. My Manhattan was perfect. We decided to skip dessert. Overall pretty uneven dining experience, not sure we would return.

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