El Pollo Loco

4.1
1107 reviews
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Business Details

591 E Prater Way, Sparks, NV
89431, United States
(775) 355-7488
https://restaurants.elpolloloco.com/nv/sparks/591-e-prater-way
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Sparks,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
591 E Prater Way, Sparks, NV
89431, United States

Hours

Reviews

4.1
1,107 reviews
5 stars
604
4 stars
248
3 stars
112
2 stars
54
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly, while others reported rude service and order mistakes.

Food Quality

Food quality is generally praised, with many customers enjoying the flavors, but there are complaints about dry chicken and missing items.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Cleanliness

Concerns about cleanliness, particularly in the restrooms, with some customers noting unsanitary conditions.

Value

Many customers feel the food is a good value for the price, though some find it overpriced for the quality received.
  • PN
    Poly Nui
    Dec 28, 2025
    1.0
    I decided to stop eating here. The service at the drive-thru is awful. The customer service is terrible. I ordered a pollo bowl combo and requested extra salsa, but I didn't receive any extra salsa, and they also forgot to include utensils in the bag. So, I had to return to ask for both utensils and salsa. The person at the drive-thru was not friendly and made it difficult for me when I asked for extra salsa. He handed me utensils and just ONE extra salsa. This place is absurd and stingy with salsa, along with having terrible customer service. I won't be returning.
  • AS
    Adriana Siordia
    Dec 18, 2025
    5.0
    Jahzara.... sorry for my spelling if I misspelled your name. Your service is amazing. Not only did you took my order, but also remembered the amount of sauces I requested. Thank you.
  • SM
    Seth Mason
    Dec 6, 2025
    4.0
    This was my first time eating at this restaurant. The food was excellent and the price was very reasonable. I would have given it five stars if an item had been missing. However, the restaurant contacted me afterwards to offer to give me a double of the missing item at no cost. So far so good!!
  • SC
    Sandra Cumberland
    Dec 2, 2025
    4.0
    I love el pollo loco. The food is freshly made.
  • MG
    Miguel Gonzalez
    Nov 25, 2025
    5.0
    Best Chicken salad by far. I love how they grill there chicken. It has great flavor. You can have a decent meal for a decent price.
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Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Sparks, NV?

El Pollo Loco is open every day from 10:00 AM to 10:00 PM.

What types of payment does El Pollo Loco accept?

El Pollo Loco accepts American Express, Check, Discover, and Visa cards.