Wendy's

3.8
1045 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
805 Kietzke Lane, Reno, NV
89502, United States

Hours

Reviews

3.8
1,045 reviews
5 stars
424
4 stars
283
3 stars
172
2 stars
70
1 star
96

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported problems with order accuracy and communication, particularly due to language barriers and unprofessional behavior from staff.

Food Quality

While some customers enjoyed the food, there were numerous complaints about inconsistent quality, including cold and poorly prepared items.

Cleanliness

Several reviews highlighted concerns about the cleanliness of the restaurant, including dirty dining areas and unsanitary conditions.

Positive Staff Interactions

Despite the issues, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences to be had.
  • AC
    Aurelio Carrillo
    Jan 4, 2026
    5.0
    Best Wendy's in Reno . The Breakfast Burritos are always chunky and full of bacon 🥓🥓🥓 always wrapped flawlessly. 10/10.
  • DO
    Dakota Odegaard
    Nov 26, 2025
    1.0
    Workers cannot speak fluent English, everytime i eat here, unless I keep it plain and simple - "number 1 with a coke", there's a major miscommunication. Don't even try with the mobile app unless you speak Spanish because it'll only lead to more confusion.
  • JM
    joe miranda
    Nov 1, 2025
    1.0
    I go here yesterday burgers were great. I go there today get the same burgers absolute shit! its like i went to completely differnt place
  • MO
    Mario Ortega
    Oct 29, 2025
    1.0
    Asked for fresh food got the food before paying, cold of course. They don't even know English here. Hit the drive thru for the crapy food sold here i made the mistake of dining in
  • LH
    Leonel Hernandez
    Oct 28, 2025
    1.0
    The service consistently fails to deliver my order correctly in the morning when I am rushing to take my son to school. Upon discovering the error, I must return to the establishment and speak with the staff. They have repeatedly informed me that I am mistaken. Despite my attempts to rectify the situation, they continue to provide me with the incorrect item. This situation is akin to a game where I return to report the issue, only to be met with further disrespect from the manager. Individuals in positions of power, such as the manager, should exhibit a level of respect and professionalism. In this case, the manager’s behavior is highly disrespectful and unprofessional. I intend to contact corporate representatives to address this matter, as it is concerning that individuals become too comfortable in their positions and fail to uphold the standards of respect and professionalism. I strongly advise against using this establishment, especially for takeout orders, as the likelihood of receiving an accurate order is low. If you do order, you will likely need to return to rectify the error, assuming they even provide you with the correct item.

Frequently Asked Questions About Wendy's

Is Kietzke Lane Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 805 Kietzke Lane, Reno, NV?

The drive-thru is open Monday through Saturday from 6:00 AM to 11:59 PM, and on Sunday from 6:00 AM to 10:00 PM.