Ordered tenders, fries, drink, and a shake, got the shake but they lost our order and we waited well over 30 minutes for our food only for them to not care that they lost it. I asked for a refund and the lady at the front gave us attitude, she still charged us for the shake and kept the tip. Unprofessional and frustrating, I actually enjoyed this place but no anymore.🙃
SH
Shannon Hynes
Feb 25, 2026
1.0
My son got food poisoning after eating a burger there on Friday night. He was with his older sister, ordered a burger, plain no cheese and they delivered a cheeseburger. He politely said I’m so sorry, but I can’t eat cheese and they made a stink about remaking the burger now I’m afraid they must’ve undercooked it because he was throwing up that early morning on Saturday he’s been sick ever since and we are now on day five. not impressed. It’s unfortunate when adults think that they don’t have to give respect to children (even though they are polite and paying patrons) and unfortunately, this is one of those places.
MG
marcus allen gita
Dec 13, 2025
5.0
The burgers are very good! The chicken bacon ranch fries were amazing!! The Cinnamon Toast Crunch shake was one of the best shakes I’ve had!!!
KR
Keeping it real
Dec 6, 2025
1.0
DON'T WASTE YOUR MONEY!!!!!!!! RUN...
This place clearly has a new manager and it isn't going well just look at the last two months reviews. Sad part is he is the one who appears to have the most complaints.
We ordered a chicken BLT and onion rings and my husband ordered a burger.
After waiting more than 15 mins for my order. No joke, we went to Sabborros while I was waiting got pizza for my daughter she finished it and we were still waiting. I thought well at least it will be fresh.
NO.......The chicken BLT had no bacon.
The chicken had been sitting around in a holding tray full of oil and was soggy and limp and that was after the burnt it while cooking. You can imagine how that tasted. The onion rings were cold and inedible. I got a tower of onion rings all stuck together that no body had bothered to shake apart while they were cooking along time ago.
The best part was when I went to ask for my money back. The person that came to the counter told he had to call the manager. Five mins later he returned and I was told he could replace my meal but he couldn't refund it. I said let me get this straight you have keys to this place and can close it but you aren't authorized to give a customer a refund. He nodded. He then told me they had a new manager.
Having previously worked in the industry in upper management I have seen managers run stores into the ground time and time again some never recover. I would suggest the owner A.S pay a little more and get a real manager. One who can train his staff and empower them to make customers happy.
ZZ
zmanonpoint
Nov 15, 2025
2.0
The workers were super kind, very helpful and quick thinking. But the food was not it, I waited up to 15 minutes for a burger, fries and shake. And after I received my food the fries didn't even have salt on them and my burger had mustard on it. I made sure to ask the worker about the ingredients and she mentioned it was no mustard. So when I bit into my burger just to find mustard on it I was very disappointed. Then I had to wait an additional 10 minutes for a refund and another 5 for fries. I had asked for a refund on a burger not the fries but they took both and remade my fries. Despite the headache the workers were still very nice
What kind of food does Wayback Burgers in Reno serve?
Wayback Burgers serves fresh fast-casual burgers, hand-dipped milkshakes, hot dogs, and chicken sandwiches.
What are the operating hours for Wayback Burgers in Reno?
Wayback Burgers is open from 11:00 AM to 9:00 PM Monday through Saturday, and from 11:00 AM to 7:00 PM on Sundays.
Does Wayback Burgers in Reno offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services.
Where is Wayback Burgers located in Reno?
It is located at 5630 Meadowood Mall Circle, Reno, NV 89502, USA.
What payment methods are accepted at Wayback Burgers in Reno?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I place an order for delivery from Wayback Burgers in Reno?
You can order online via https://order.waybackburgers.com/menu/wayback-burgers-reno?handoff=delivery.
Is alcohol served at Wayback Burgers in Reno?
Yes, Wayback Burgers offers alcohol as part of their services.
Are there any nearby places where I can relax after eating at Wayback Burgers in Reno?
Yes, nearby you can visit Bubble Tea Station for a refreshing bubble tea or Let’s Roll Ice Cream for dessert.
What other dining options are close to Wayback Burgers in Reno?
Nearby dining options include Charleys Cheesesteaks, Nana And Pops Eatery, and Tokyo Grill for sushi lovers.
How can the nearby shopping stores complement my visit to Wayback Burgers in Meadowood Mall Circle?
After dining, you can explore shopping at Victoria's Secret, Bath & Body Works, or Charlotte Russe, all close by for convenient shopping experiences.
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