Mixed reviews on food quality; some enjoyed the burgers and fries, while others found them greasy, bland, or poorly prepared.
Customer Service
Customer service experiences vary widely; some staff were praised for being friendly and helpful, while others were criticized for rudeness and unprofessional behavior.
Order Accuracy
Numerous complaints about incorrect orders and delays in service, leading to customer frustration.
Pricing
Many customers felt the food was overpriced for the quality received, with some expressing dissatisfaction with portion sizes.
MG
marcus allen gita
Dec 13, 2025
5.0
The burgers are very good! The chicken bacon ranch fries were amazing!! The Cinnamon Toast Crunch shake was one of the best shakes I’ve had!!!
SN
Stacey Nakatani
Dec 6, 2025
1.0
DON'T WASTE YOUR MONEY!!!!!!!! RUN...
This place clearly has a new manager and it isn't going well just look at the last two months reviews. Sad part is he is the one who appears to have the most complaints.
We ordered a chicken BLT and onion rings and my husband ordered a burger.
After waiting more than 15 mins for my order. No joke, we went to Sabborros while I was waiting got pizza for my daughter she finished it and we were still waiting. I thought well at least it will be fresh.
NO.......The chicken BLT had no bacon.
The chicken had been sitting around in a holding tray full of oil and was soggy and limp and that was after the burnt it while cooking. You can imagine how that tasted. The onion rings were cold and inedible. I got a tower of onion rings all stuck together that no body had bothered to shake apart while they were cooking along time ago.
The best part was when I went to ask for my money back. The person that came to the counter told he had to call the manager. Five mins later he returned and I was told he could replace my meal but he couldn't refund it. I said let me get this straight you have keys to this place and can close it but you aren't authorized to give a customer a refund. He nodded. He then told me they had a new manager.
Having previously worked in the industry in upper management I have seen managers run stores into the ground time and time again some never recover. I would suggest the owner A.S pay a little more and get a real manager. One who can train his staff and empower them to make customers happy.
ZZ
zmanonpoint
Nov 15, 2025
2.0
The workers were super kind, very helpful and quick thinking. But the food was not it, I waited up to 15 minutes for a burger, fries and shake. And after I received my food the fries didn't even have salt on them and my burger had mustard on it. I made sure to ask the worker about the ingredients and she mentioned it was no mustard. So when I bit into my burger just to find mustard on it I was very disappointed. Then I had to wait an additional 10 minutes for a refund and another 5 for fries. I had asked for a refund on a burger not the fries but they took both and remade my fries. Despite the headache the workers were still very nice
JH
Jahnne Lois Habig
Oct 18, 2025
5.0
Burger meat was super soft and tasty. Fries were good and crispy. Great service!
EW
emma wood
Oct 11, 2025
3.0
My girlfriend’s chicken tenders were burnt. They were black in color…