Pizza Hut

Reviews

• SB

  stephanie baker

  Sep 26, 2025
  1.0
  Absolutely horrible experience. Food was delicious but customer service, holy crap. So i go in. Try to use the restroom. Woman's was locked so I used the men's. I come out, walk to the counter, see a young man in the back unloading a box of something onto the table behind the pizza oven. I said "hello?" And waved my hand Several times. The male employee did not respond or look up. He had a single ear bud in his ear and there was music blaring over a speaker. After several times, I raised my voice and had to shout to be heard. He finally looked up at me and immediately came over. He grabbed my pizza out of the warmer and brought it to the counter. I then asked him if he was the only employee in the building at the time and he refused to acknowledge or answer the question so I repeated myself and again he ignored me. At that point I told him that if he was the only employee in the building that he should take his earbud out and turn the music down so that he can hear customers. At this point a female employee came out from where the bathrooms were located and immediately was very angry and said that I had no business yelling at her employee. She didn't know why I had to raise my voice because she didn't take the time to try and figure out what was going on instead she just assumed that I was being rude to her staff and came at me with intense energy I appreciate that she had a strong desire to protect her employee. There are a lot of people that get nasty and it's a very understandable thing to do however that wasn't what was going on. Had she taken the time to ask if everything was okay instead of coming out hot-headed the whole situation would have never occurred. She then proceeded to swear at me multiple times. She used the f word and the B word. And demanded that I get the F out of her store. When she came at me Swearing, I swore back as I'm the kind of person that matches energy. I don't use this location very often I primarily use a different store but they definitely lost a customer because they were absolutely awful. I know the manager of another location very well and she is reaching out to corporate to try and find a resolution to this issue. I understand that people can get pretty nasty but her starting off the entire interaction on fire and swearing at me was not appropriate especially since I didn't start by swearing at her. I feel that it was extremely unprofessional for them to have their music up as loud as they were and for an employee to have an earbud in his ear when he was the only employee on the floor that a customer would be interacting with at that time. Once the female employee returned then yeah have your music on have a headphone in because then you have a second pair of eyes but when you're by yourself you need to make sure that you can hear your customers when they come in. I hope that the young lady who chose to you swear recognizes how utterly unprofessional her behavior was and decides to calmly assess the situation and discuss things with a person before she immediately just goes 0 to 60.
• AM

  Ardella Main

  Aug 10, 2025
  5.0
  Friendly staff, food ready on time.

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