Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
I visited this establishment during lunch time, and my experience was disappointing. I placed an order, but the BBQ sauces were missing. When I approached the front for assistance, no one responded. After trying to get attention politely and watching people continually pass by, I stepped into the section between the counter and kitchen to get attention.
Selina, "the manager," told me I couldn’t be back there, even after I explained the missing items. She repeated her instruction, and I became frustrated. She then told another staff member wearing earbuds to hand over the sauces. The employee handed over the sauce and provided me with her personal unsolicited opinion regarding my actions. I suggested she remove her earbuds so she could hear me next time.
I understand the challenges of the food industry and am usually patient with mistakes, but this situation showed a clear lack of training and professionalism. I also tried to collect the employees’ names for this statement, but Selina refused and mocked me.
I hope management can address these problems and provide proper training, as the staff’s behavior was the main issue.
FR
Ferdinand Ramos
Feb 13, 2026
1.0
My order took 15 mins. Suppose to be fast food, I call it slow food. I should when next door Olive Garden for sure it will not take 15 mins. For my food.
BK
Brigette “jetty” Kennedy
Feb 11, 2026
4.0
Tell them if you want low-salt on your food before they make it it's a no brainer! The fries 🍟 are so good but you can add that salt 🧂 your self! 🐡
JS
Janet Salas
Feb 6, 2026
1.0
ATTENTION VISITORS DO NOT GO TO THIS LOCATION! Worst service ever as soon as we were going to place our order the person who takes your order was playing really loud music and whistling clearly not caring about her job, we didn’t even want to continue to order so we left the location without ordering.
What are the general opening hours for McDonald's at 5000 S Virginia St, Reno?
McDonald's is open daily from 6:00 AM to 11:00 PM, except on Friday and Saturday when it opens at 7:00 AM.
What are the drive-thru hours at this McDonald's location?
The drive-thru is available daily from 6:00 AM to 11:00 PM.
When does McDonald's offer delivery service and what are the delivery hours?
Delivery is available every day from 6:00 AM to 10:30 PM on Monday, Thursday, and Sunday, and until 11:30 PM from Tuesday, Wednesday, Friday, and Saturday.
What ordering options does McDonald's provide?
McDonald's offers ordering via their mobile app, curbside pickup, delivery including same-day and no-contact options, and drive-thru service.
How can I order McDonald's food online?
You can order online through their delivery website at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on Apple App Store and Google Play.
What types of payment does McDonald's accept?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services are available at this McDonald's location?
Services include Drive-Thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
What nearby restaurants can I visit before or after dining at McDonald's on South Virginia Street?
Nearby restaurants include Rickshaw's Fine Asian Bistro, Sushi One, Olive Garden, La Michoacana, Claim Jumper, Twin Peaks Restaurants, L&L Hawaiian BBQ, MOD Pizza, and Omelette au Fromage.
Are there any nearby services where I can get beauty treatments near McDonald's?
Yes, Hollywood Nails, a nail salon and beauty spa, and CutzUnlimited, a barber and hair salon, are located nearby for your beauty service needs.
What nearby businesses provide employment or staffing services close to McDonald's at 5000 S Virginia St?
Nearby employment-related businesses include ProLogistix, ResourceMFG, Employbridge (ProLogistix), and Select Staffing agencies.
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