Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,866 reviews
5 stars
543
4 stars
372
3 stars
346
2 stars
170
1 star
435
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times, often exceeding 20-30 minutes for orders, even during non-peak hours.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Customer Service
Numerous complaints about rude and unhelpful staff, with some customers feeling ignored or treated poorly.
Food Quality
Several customers noted that the food was often cold, stale, or poorly prepared, contributing to a negative dining experience.
Cleanliness
The restaurant was described as dirty and unkempt, with concerns about hygiene in food preparation areas.
- MFMatthew FosterNov 16, 20251.0Service sucks plus they dont have self serve soda machines any longer.
- JGJim GaleNov 13, 20253.0Typical McDonald's, quick in/out for the restrooms and grab lunch to go.
- QLQuinn LawrenceNov 4, 20252.0Extremely slow service. Rude as well. No napkins or anything. Took half an hour to get a burger and fries. While I was there about three people came in because their orders were wrong.
- NGNate GNov 2, 20253.0Kiosk system makes service feel less personal. Even though I had a table number tag, they didn’t deliver the food and instead called me to pick it up. They forgot my drink. The lobby looks like it hasn’t been serviced or cleaned for 6 hours. If they’re paying $15/hour, they can at least be selective on decent staff. Otherwise, the food was great.
- LKLonnie KilmisterOct 28, 20255.0Well for a peaceful nice able to use bathroom day by day due to just not in town .rest relax,until today ( WENT INTO BATHROOM) COME OUT AND MY REALLY NICE winter jacket was taken and swapped out by a hoody sweat shirt .for ahole week I COULD GO INTO BATHROOM LEAVE THINGS AT TABLE AND STILL BE THERE WHEN I COME OUT. ( Oct 28 2025 ) a $200. Jacket GONE !
Frequently Asked Questions About McDonald's
What are the general opening hours for McDonald's at 5000 S Virginia St, Reno?
McDonald's is open daily from 6:00 AM to 11:00 PM, except on Friday and Saturday when it opens at 7:00 AM.
What are the drive-thru hours at this McDonald's location?
The drive-thru is available daily from 6:00 AM to 11:00 PM.
When does McDonald's offer delivery service and what are the delivery hours?
Delivery is available every day from 6:00 AM to 10:30 PM on Monday, Thursday, and Sunday, and until 11:30 PM from Tuesday, Wednesday, Friday, and Saturday.
What ordering options does McDonald's provide?
McDonald's offers ordering via their mobile app, curbside pickup, delivery including same-day and no-contact options, and drive-thru service.
How can I order McDonald's food online?
You can order online through their delivery website at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on Apple App Store and Google Play.
What types of payment does McDonald's accept?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services are available at this McDonald's location?
Services include Drive-Thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
What nearby restaurants can I visit before or after dining at McDonald's on South Virginia Street?
Nearby restaurants include Rickshaw's Fine Asian Bistro, Sushi One, Olive Garden, La Michoacana, Claim Jumper, Twin Peaks Restaurants, L&L Hawaiian BBQ, MOD Pizza, and Omelette au Fromage.
Are there any nearby services where I can get beauty treatments near McDonald's?
Yes, Hollywood Nails, a nail salon and beauty spa, and CutzUnlimited, a barber and hair salon, are located nearby for your beauty service needs.
What nearby businesses provide employment or staffing services close to McDonald's at 5000 S Virginia St?
Nearby employment-related businesses include ProLogistix, ResourceMFG, Employbridge (ProLogistix), and Select Staffing agencies.