Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
2,547 reviews
5 stars
653
4 stars
443
3 stars
550
2 stars
265
1 star
636
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Inconsistent Hours
Many reviews highlighted that the location falsely advertised being open 24 hours, with customers often finding it closed during late-night visits.
Food Quality
Several customers complained about cold or poorly prepared food, including old fries and dry burgers.
Cleanliness Concerns
There were multiple mentions of dirty dining areas and restrooms, contributing to a negative dining experience.
Positive Staff Interactions
Despite the overall negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
- JSJaymar SimonJan 1, 20261.0Unbelievably, this is the first time I have a horrible experience at McDonald's. We waited over an hour for our food at this particular McDonald's in Reno, Nevada. The only good thing I can say is that this place is clean and plenty of parking. For some odd reason, food preparation is slow.
- MSMaKenna SurrattDec 30, 20251.0went around 8:30pm today & it was awful service & my food is disgusting. pulled up to the drive thru with a mobile order, no one was in line & i waited about 5 minutes before i was helped. then, when i got to the window it took awhile to be addressed, as well as awhile to receive my food. i arrive home & my fries are very old & stale. the bread is hard & burnt? very disappointing. clearly no adults there
- NVNorberto ValladaresDec 29, 20251.0I don’t understand why this is 24 hours when you’re not open 24 hours. There is obviously people staffed but both times I’ve come, I’m told “sorry we’re closed”. You’re either open 24 hours or not. Get it together!
- DCdeLeslyn CloudDec 22, 20251.0I placed an order online and went inside to pick it up. I was blatantly ignored for almost 5 minutes then handed the wrong order. When I let them know that it wasn't my order they huffed and handed me my proper bag and walked away without another word. Definitely not my best mcdonalds experience.
- G5GYPSY VINES 5.0Dec 12, 20251.0If I could leave a zero star review, I would on November 26, 2025 ate McDonald’s chicken nuggets couple hours later I got severely sick not only that they charge me double they said they couldn’t find the first online order which they had it in the back. The app wouldn’t leave me confirm the order so I had to re-order still never got a refund for the first order Now I’m severely in pain From elevated lipase pace level My pancreas is inflamed. I’m severely sick called corporate here in Reno. They didn’t even attempt to call me back because they know they was wrong for what they did to me. That’s why they hire anyone there and it’s easy to get a job there cause they don’t care what people do and how they cook the food
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 440 Keystone Ave, Reno?
McDonald's at 440 Keystone Ave, Reno is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location offers drive-thru service 24/7.
What delivery options are available at this McDonald's?
Delivery options include curbside pickup, delivery, same day delivery, and no-contact delivery.
Can I order McDonald's food online or through a mobile app?
Yes, you can order online at https://mcdonalds.order.online/business/-5579 or through the McDonald's mobile app available on both iOS and Android.
What payment methods are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
The McDonald's is located at 440 Keystone Ave, Reno, NV 89503, USA.
Are there any nearby fast food restaurants close to this McDonald's?
Yes, nearby fast food restaurants include another McDonald's location, Jack in the Box, KFC, and Little Caesars Pizza, which you might visit before or after your meal here.
What nearby services can help me if I need quick cash while visiting McDonald's?
There is a Bank of America ATM close by where you can withdraw cash during your visit.
Are there any nearby automotive services near this McDonald's?
Yes, nearby automotive services include O'Reilly Auto Parts, The Smog Place, Roy Foster's Automotive, and 5th Street Car Wash, which can be convenient if you need car services while dining here.
What types of services and amenities does this McDonald's location offer?
This McDonald's provides drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.