McDonald's

3.1
1556 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
305 E Plumb Ln, Reno, NV
89502, United States

Hours

Reviews

3.1
1,556 reviews
5 stars
438
4 stars
285
3 stars
280
2 stars
146
1 star
407

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and frequent order mistakes.

Food Quality

Many reviews highlighted cold, poorly prepared food, with several customers receiving incorrect items.

Cleanliness

The cleanliness of the restaurant was frequently criticized, with reports of dirty tables and unsanitary conditions.

Management Problems

Customers expressed dissatisfaction with management's handling of complaints and overall customer service.

Inconsistent Experience

While some customers had positive experiences with food quality and service, many others reported significant issues, indicating a lack of consistency.
  • JM
    Jacqueline Montenegro
    2 days ago
    1.0
    I go to this McDonald's because it's the closest to my apartment, but the service is almost always slow and they almost always give me something I didn't order. Today I just got here and ordered a McCrispy Spicy Deluxe, and instead of spicy chicken, they gave me regular chicken and added a spicy sauce that I didn't ask for. If they don't have a product, they should definitely let you know before you order it! Disgusting.
  • SM
    samuel martinez
    Nov 14, 2025
    1.0
    Drive threw doesn’t close at 12 they close it at 11 pm now
  • AJ
    Amy J
    Nov 7, 2025
    1.0
    Ordered #6 and this is what I got no egg and no cheese I am better off ordering the food off DoorDash at least I can get a response to my issue! I also would have received a partial refund due to it! They don’t even answer the phone at this location! So annoyed !!!
  • CC
    Colin
    Oct 21, 2025
    1.0
    I placed an order and sent a screenshot to my brother. They held onto the order for about 30 minutes and didn't want to give it to him. They told me to come and get it. I had to walk five minutes to get there, and they didn't give me the order right away either. They went to consult with the manager. The manager came out with a sneer and handed me the order. I asked what the problem was and why they hadn't given me the order. She mockingly wished me a good day. It was all so disgusting. I didn't eat those burgers, I just threw them away. They ruined my whole mood. Disgusting people!!!
  • KF
    Ken T (Donut Farm)
    Oct 17, 2025
    1.0
    You can almost go to any McDonald's in the Continental U.S. and the food is exactly the same, but this location has stepped outside the box and sent that description straight down the toilet!! While waiting in the drive thru to order food, our first impression of how things were going to be was having to witness a young man urinating behind the McDonald's without a care in the world. The second act of this McDonald's drive thru drama was the girl taking the order, she had the attention span of a goldfish and literally gave the true vibe of ( it's a Mcjob), and it snowballs from there with the other employees darting around with absolute confusion!. My wife and I got our food and headed back to our motel room, which was only a couple of minutes from this location and when we opened the bag expecting to find hot, or even warm food, we got stone cold inedible garbage and I mean in the most awful description of garbage. Our Big Macs were thrown together by someone who had to be studying abstract art and the chicken 'nuggies', as the young called them, were cold, old, and should have been thrown out long before they got stuffed into the little box!!! The only thing that was correct was the drink and it was only right because there is absolutely zero thinking involved when you only have to push a button. If you get anything that has to do with counting, make sure the person who is fulfilling the order actually knows how to count because two (2) ten piece chicken nuggets should have ten (10) pieces each, not eight (8), or even seven (7), because that's what we got. The training here is substandard, the franchise owner has literally turned their attention to only profit over professionalism and customer service is completely gone!.

Frequently Asked Questions About McDonald's

What are the McDonald's Reno hours for dine-in service?

McDonald's Reno at 305 E Plumb Ln is open daily from 5:30 AM to 11:00 PM for dine-in service.

When can I use the drive-thru service at McDonald's Reno?

The drive-thru is open daily from 5:30 AM until midnight, allowing late-night service.