Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
2,576 reviews
5 stars
736
4 stars
475
3 stars
503
2 stars
253
1 star
609
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold or overcooked items and incorrect orders.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and play area.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
Pricing Concerns
Customers expressed that the prices were high compared to the quality of food and service received.
- EBElver BarbozaNov 17, 20251.0Had me waiting at the drivetrue from 4:20AM to 4:50AM nobody help so I just felt never going there to get my coffee never again
- AZAlex ZamudioNov 15, 20252.0Ordered a drink that ended up being soda water and had to park and wait for a replacement. Also had to wait about 20mins just for 2 sausage mcmuffins and 3 hashbrowns. When they did show up with the food the guy had 4 bags which means they waited to make one trip only. So my food just sat there losing temp.
- DSDanni SmithNov 11, 20255.0My breakfast sandwich was made wrong yesterday and when I came in today to have it made right I also got a hash brown and pie! The manager Jocelyn is great and very professional.
- CHClaudia HernandezNov 6, 20251.0Very disappointing, came on Thursday around 6:30 pm and the playground was close, they said because corporate was coming the next day, I asked at somebody else and this lady said it was ok to for the kids to play but not to take any food to the playground ( understandable ) but they had the lights off in the playground and my 3 year old was scare. I don’t understand why make such a big deal because corporate was coming ! They have to see reality not the show they were putting for them, we the customers are the one paying their check for everybody in McDonald’s!!!
- AKAbrar KhanOct 24, 20251.0The order was messed up which was affected by poor service and all of this combined made the atmosphere unbearable. Ordered a double quarter pounder and they accidentally gave me one with bacon. Handed it back to them for a refund. Minutes later I realized that from the bills they refunded me, a $5 bill was not only torn down the middle but a large portion of it was just missing. Like a solid 10% of the paper of the entire bill was missing. Went back into the restaurant to exchange it for a good bill, and get this, the store manager argues with me that the bill is still acceptable by the bank. Like really? It's bad enough you messed up my order and now you're arguing? Even if the bill is still acceptable as legal tender, it still won't be accepted at any ATM. They have really bad management at this location.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 1150 Kietzke Ln, Reno?
The McDonald's at 1150 Kietzke Ln, Reno is open from 6:00 AM to 10:00 PM from Monday to Friday and on Sunday, and operates 24 hours on Saturday.
Does this McDonald's location offer drive-thru service and what are its hours?
Yes, this McDonald's location has a drive-thru open from 4:30 AM to 2:00 AM Monday to Thursday, 4:30 AM to 4:00 AM on Friday, 24 hours on Saturday, and 4:00 AM to 2:00 AM on Sunday.
Can I get delivery from this McDonald's and when is delivery available?
Delivery is available 24/7 every day at this McDonald's location.
What online options are available for ordering McDonald's food?
You can order via the McDonald's App available on iOS and Android, or through their online ordering links.
What payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa as payment options.
What kind of services does this McDonald's offer?
The McDonald's provides services including Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there other fast food restaurants near McDonald's at 1150 Kietzke Ln?
Yes, there are Burger King and Long John Silver's nearby, offering alternative fast food options like burgers and seafood.
What automotive-related businesses are near this McDonald's?
Nearby automotive businesses include Wilson Auto Sales, Auto Tires And Service, Affordable Brakes and Tires, Premier Window Tinting, and Notorious Guitar Hospital which also does automotive repairs.
Are there entertainment or community venues close to this McDonald's?
Yes, the Unofficial Glends venue (concert and arts), Bliss Holistic Center (community center and gym), and 11 7 Tambayan (restaurant with karaoke) are nearby for entertainment and community activities.
Where can I view the menu and learn about rewards for this McDonald's?
The full menu is available online at the McDonald's website, and you can earn points for free food through the MyMcDonald's Rewards program.