McDonald's

3.2
2586 reviews
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Business Details

1150 Kietzke Ln, Reno, NV
89502, United States
(775) 348-6225
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1150 Kietzke Ln, Reno, NV
89502, United States

Hours

Reviews

3.2
2,586 reviews
5 stars
740
4 stars
477
3 stars
503
2 stars
253
1 star
613

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, wrong orders, and rude staff, leading to a frustrating experience.

Food Quality

Several reviews mentioned poor food quality, including incorrect orders, cold or overcooked items, and unsatisfactory taste.

Cleanliness

While some customers noted cleanliness, others reported issues with the dining area and playground, indicating inconsistency.

Positive Staff Interactions

Despite the negative feedback, some customers highlighted friendly and helpful staff members, particularly mentioning specific employees.
  • KD
    Kayla Davis
    Jan 5, 2026
    1.0
    Horrible workers can't take orders and won't make things on there menu they are lazy and horrible customers survived the managers are nice but still can't do there job
  • SP
    suvan pokhrel
    Jan 4, 2026
    1.0
    food took way to long for a fast food chain
  • KY
    Kandace Young
    Dec 25, 2025
    1.0
    Put in a mobile order was charged for said order and when I got there they told me they were not open yet after the first person on the speaker said can I take your order I get it's Christmas and all but if the restaurant is not open I shouldn't be able to place an online order for there
  • KP
    Keti Gonzalez de paz
    Dec 22, 2025
    5.0
    Good service just depends on time you go there
  • AB
    Amanda Brock
    Dec 11, 2025
    1.0
    This was the most disappointing lunch I have had at McDonalds maybe ever! I had like 10 minutes to grab food. This McDonald's is right down the street. Made my order, drove up to the window and paid, and was asked to pulled forward and wait for food when I got to the second window. There were already 2 other cars waiting in front of me. No more room to wait without driving out onto the street. I pulled up as far as I can and was honked at and yelled at by the car behind me. I literally had no where to go. I received my meal and the soda was devoid of flavor, there was no syrup in the carbonated water. Didn't figure that out until I was back at work, because at this point I was running late. Ended up just throwing it away. The fries were fine, though the container was barely filled. I was given the WRONG chicken sandwich. Mine should have had lettuce, tomato, mayo. But nope, just a burnt piece of chicken between two soggy buns, no condiments at all, and 2 very sad pickles. I get it, it's fast food, this shouldn't be high end or perfect. BUT, it should be edible, which this barely was. Will find a different drive-thru next time I am in a hurry.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 1150 Kietzke Ln, Reno?

The McDonald's at 1150 Kietzke Ln, Reno is open from 6:00 AM to 10:00 PM from Monday to Friday and on Sunday, and operates 24 hours on Saturday.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, this McDonald's location has a drive-thru open from 4:30 AM to 2:00 AM Monday to Thursday, 4:30 AM to 4:00 AM on Friday, 24 hours on Saturday, and 4:00 AM to 2:00 AM on Sunday.