McDonald's

3.1
708 reviews
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Business Details

1071 Steamboat Parkway, Reno, NV
89521, United States
(775) 852-8050
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1071 Steamboat Parkway, Reno, NV
89521, United States

Hours

Reviews

3.1
708 reviews
5 stars
186
4 stars
143
3 stars
131
2 stars
69
1 star
179

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly in the drive-thru and dining areas.

Food Quality

Many reviews mentioned that food was often cold, stale, or not fresh, with several customers expressing disappointment over the quality of their meals.

Cleanliness

While some customers noted that the location was clean, others reported dirty tables and unsanitary conditions, including issues with spills and food debris.

Staff Behavior

There were mixed reviews about staff behavior, with some praising friendly service while others reported rude interactions and unprofessional conduct from management.

Play Area

The indoor play area was appreciated by families, with several customers highlighting it as a positive aspect of their visits.
  • SB
    Savannah Beagle
    5 days ago
    1.0
    Terrible experience. The staff is unhelpful and extremely rude. I’ve placed two separate orders through the app—both over $40—and both times they cancelled my order for no reason. Now I’m stuck waiting several days for refunds. Save yourself the frustration and your money. I do not recommend going here.
  • KS
    Kasra Shamsaei
    Nov 13, 2025
    1.0
    This is THE WORST McDonald’s I have ever experienced. I ordered a deluxe double quarter pounder with cheese, but received a single quarter pounder in the double box!!! The food was also super cold and drowned in mayo. I also ordered a fried which was super chewy and in small pieces! THE WORST!
  • HF
    Heidi Ferren
    Nov 13, 2025
    5.0
    I will travel further to go to this McDonalds. The reason is the manager Maria and a few of the people who work here. They greet patrons, help them fast, and with anything we need.
  • JJ
    JakeUSA
    Oct 26, 2025
    3.0
    The drive-thru is slow and the food is generally old, like it has been sitting for an hour or so.
  • MS
    Matthew Segura
    Oct 18, 2025
    1.0
    First of all, I got an egg muffin, but I said no cheese and you decided to add cheese. This is why Burger King is better than McDonald’s. I hate you.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1071 Steamboat Parkway?

McDonald's is open daily from 7:00 AM to 11:00 PM.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 6:00 AM to 11:00 PM.