Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many customers reported receiving cold or incorrect food items, with several mentioning stale or poorly prepared meals.
Cleanliness
Several reviews noted unsanitary conditions, including dirty tables and a general lack of cleanliness in the dining area.
Drive-Thru Issues
Customers frequently complained about slow drive-thru service and prioritization of drive-thru orders over dine-in customers.
Positive Staff Experiences
A few reviews mentioned friendly and accommodating staff, particularly during late-night visits.
DS
Donna Silva
Dec 21, 2025
1.0
Don't go here on Sunday mornings. It's the worst customer service I've ever experienced in my 62 years of life. They ignore you and only pay attention to the drive thru customers. If you use the kiosk and need to pay cash. Good luck with that. Mind you there was only one car in the parking lot and no one in the drive thru. Worst customer service EVER. Went to another location and it was 2000% better.
HM
Huge Mongus
Dec 16, 2025
1.0
DO NOT ! order counter pick up for breakfast
AA
April
Dec 12, 2025
1.0
No refills
VW
Vickie Williams
Dec 5, 2025
2.0
Specialty item was not correct, had to ask them to remake it
SB
Savannah Beagle
Nov 19, 2025
1.0
Terrible experience. The staff is unhelpful and extremely rude. I’ve placed two separate orders through the app—both over $40—and both times they cancelled my order for no reason. Now I’m stuck waiting several days for refunds. Save yourself the frustration and your money. I do not recommend going here.