McDonald's

3.1
713 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1071 Steamboat Parkway, Reno, NV
89521, United States

Hours

Reviews

3.1
713 reviews
5 stars
187
4 stars
143
3 stars
131
2 stars
70
1 star
182

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many customers reported receiving cold or incorrect food items, with several mentioning stale or poorly prepared meals.

Cleanliness

Several reviews noted unsanitary conditions, including dirty tables and a general lack of cleanliness in the dining area.

Drive-Thru Issues

Customers frequently complained about slow drive-thru service and prioritization of drive-thru orders over dine-in customers.

Positive Staff Experiences

A few reviews mentioned friendly and accommodating staff, particularly during late-night visits.
  • DS
    Donna Silva
    Dec 21, 2025
    1.0
    Don't go here on Sunday mornings. It's the worst customer service I've ever experienced in my 62 years of life. They ignore you and only pay attention to the drive thru customers. If you use the kiosk and need to pay cash. Good luck with that. Mind you there was only one car in the parking lot and no one in the drive thru. Worst customer service EVER. Went to another location and it was 2000% better.
  • HM
    Huge Mongus
    Dec 16, 2025
    1.0
    DO NOT ! order counter pick up for breakfast
  • AA
    April
    Dec 12, 2025
    1.0
    No refills
  • VW
    Vickie Williams
    Dec 5, 2025
    2.0
    Specialty item was not correct, had to ask them to remake it
  • SB
    Savannah Beagle
    Nov 19, 2025
    1.0
    Terrible experience. The staff is unhelpful and extremely rude. I’ve placed two separate orders through the app—both over $40—and both times they cancelled my order for no reason. Now I’m stuck waiting several days for refunds. Save yourself the frustration and your money. I do not recommend going here.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1071 Steamboat Parkway?

McDonald's is open daily from 7:00 AM to 11:00 PM.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 6:00 AM to 11:00 PM.