Jimmy John's

3.9
223 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1635 Robb Dr, Reno, NV
89523, United States

Hours

Reviews

3.9
223 reviews
5 stars
119
4 stars
40
3 stars
19
2 stars
12
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

There are numerous reports of rude and unprofessional staff, with some customers feeling uncomfortable or disrespected during their visits.

Food Quality

While many customers enjoy the sandwiches, there are complaints about missing ingredients, stale bread, and inconsistent portion sizes.

Timeliness

Several reviews indicate that the service is not as 'freaky fast' as advertised, with long wait times for both in-store orders and deliveries.

Cleanliness

Some customers noted that the restaurant was clean and well-maintained, while others reported issues with food safety, such as mold on sandwiches.
  • ZZ
    Zahidul Zahid
    Nov 2, 2025
    1.0
    Asked for jimmy peppers, oil and vinegar, and some other freebies. Didn’t get any of that plus, the mayo and tomato which was supposed to be part of the standard sandwich wasn’t even there as well, just the barebones bread lettuce and meat
  • DS
    David Starkey
    Oct 22, 2025
    3.0
    Food was freaky fast, but at a cost! The bread wasn't fresh but hard throughout most of the length of the sandwich. The toppings were there if you looked real hard for them. Customer service was good, and the atmosphere was a typical in and out sandwich shop.
  • MM
    Mike M
    Sep 13, 2025
    2.0
    I waited 25 minutes for 1 sandwich that I ordered via the app. This is not "freaky fast", not even close.
  • EW
    Earl Watters
    Jul 28, 2025
    1.0
    Got there at 8:30 they close at 9:00 the attitude of the employees was to go home! Ordered 2 large hot sandwiches and 2 iced teas. After paying was told they already shut the oven off so we kindly said not toasted was fine. Went to get our iced teas but no tea when we asked where the tea was they said they already put it away for closing. Asked for our large sandwiches to be cut in 1/3rds but when we got them they were cut in 1/2. I ordered the chicken bacon ranch. They forgot the bacon 🥓 when I asked about if the bacon was ground in with the chicken because i didn’t have any on my sandwich they looked at me with a disgusted frustrated look because they were trying to close. We talked them into a couple pieces of bacon to put on my sandwich. When we finished eating a part of 1/2 the sandwiches it was about 8:50 we said thank you to both employees working and not either of them said anything to us. That’s what prompted me to write this review. You could tell they wanted to leave. Here’s my point if you’re open until 9pm offer everything you sell until 9pm then close afterwards. Don’t shut everything off and close out half your product an hour before you close. We will not be back to this Jimmy John’s. We eat at a lot of Jimmy John’s because we like their food and their service. This will not be one of them.
  • SW
    Susan Winterton
    Oct 24, 2017
    5.0
    Fast and friendly service, I've never had a problem with my order.