Many customers expressed disappointment with the quality and portion sizes of the sandwiches, noting they have become skimpy and inconsistent over time.
Customer Service
There are numerous complaints about rude and unhelpful staff, with some customers reporting negative interactions and poor service experiences.
Delivery Issues
Several reviews highlighted significant delays in delivery times, with some orders arriving late or incorrect, leading to frustration among customers.
Positive Experiences
Despite the negative feedback, some customers praised the freshness of the food and the friendliness of certain staff members, indicating that experiences can vary.
MM
max
Dec 7, 2025
5.0
thank you for my sandwich…. healing migraine
DG
David G.
Dec 2, 2025
4.0
Good, fresh, clean.
JL
jordan lubek
Nov 29, 2025
1.0
"Freaky fast" my ass...Waiting 2 hours for a sandwhich delivery when i live less than a mile away is unacceptable...you charge me for delivery then an hour and a half later i get a message saying some uber driver is going to get my order and he has other stops to make...not only has my food been improperly temperature controlled for 2 hours, but I am wasting my day waiting around for this damn sandwhich. This place is not worth ordering food from period. And before you "the owner" ask for more feedback I already wrote to corporate ;)
RL
Rebecca L
Nov 8, 2025
1.0
We've come a long way from the original Jimmy John's that was across from UNR for a long time, and NOT in a good way. Those sandwiches were so GOOD! Loaded, fresh, flavorful, and packed with Meat, Cheese, and Toppings! You had us hooked...The things they're passing off as "sandwiches" these days are basically a LOT of bread, meat sliced thinner than Toilet Paper, and the Skimpiest amount of toppings I've ever seen on a Sandwich in my life. The last few sandwiches I've gotten there leave a LOT to be desired, even when you order extra toppings, you get a minimal, skimpy amount. I've given this place a few chances, but I am definitely done wasting my money there. What am I even paying and tipping for? Do better, Jimmy John's!
Sincerely,
A Long Time, Loyal Customer
MM
Mackenzie Murray
Sep 21, 2025
1.0
Over time this place has gotten more and more stingy. The employees are always nice but I can tell they've been instructed to basically put nothing on their sandwiches. I've been a fan of Jimmy John's for a long time but the last 5 visits have been terrible. Either the sandwiches are basically bread without toppings, they're soggy with an insane amount of sauce or missing additions that were ordered. This last visit was so awful that I actually called and told her about the order issues. She was very kind and gave me a credit. I came tonight to use the credit and it was worse than ever before. The bread was burnt and overcame the ingredients easily. The way that I couldn't taste the meats and Italian oil stuff because the bread was so hard and burnt was terrible. The employees, like always, were very very nice. It's unfortunate that they work for a company that cares more about money and portion sizing than putting out good food.