Customers frequently reported slow service, long wait times, and inconsistent order accuracy.
Food Quality
While many enjoyed the burgers and fries, there were numerous complaints about food being overcooked, greasy, or lacking flavor.
Cleanliness Concerns
Several reviews highlighted unsanitary conditions, including dirty tables and sticky surfaces.
Staff Attitude
Customer service experiences varied, with some praising friendly staff while others noted rudeness and lack of professionalism.
Value for Money
Opinions on pricing were mixed, with some customers feeling the food was overpriced for the quality received.
JD
Josh Dans
Sep 20, 2025
5.0
Quick service & friendly staff.
MM
Munch
Sep 19, 2025
2.0
I like Incline Burger, but today's service was a major disappointment. It started off seeing the front door propped open and the side window to let a fairly strong breeze run through the lobby, only to see a lady take her sweet time tapping in her order on the tablet placed on the front counter. There were three adults (and for whatever reason, a child) in the kitchen that did not come out for the first 15 minutes of my visit. The first 8 minutes were waiting for the lady ahead of me to finish tapping in her order on the front counter tablets, which were very sticky by the way. That same lady had to say, "Excuse me." four times before someone heard her over the Mexican music playing in the kitchen, while there was other music playing in the dining area.
After placing my order and taking a seat, there finally comes someone from the kitchen to the front counter to take the two customers' orders behind me. Unfortunately, he used the same glove to tap in their orders on that sticky tablet up front to check in the back which burgers in the expo window have grilled onions for my order. I wasn't going to make a scene by speaking to anyone about it, but I'm displeased with what I witnessed.
My order included two double incline burgers and one regular incline burger. Unless the patties are measured differently and they always stack two on top of each other, this can be a profit loss since all three of my burgers had 2 patties in them. As a consumer, I'm glad to receive more than what I pay for, but as a businessman, I hope not to see Incline Burger go under for this type of mismanagement.
I don't think I'll return to this location in Reno again. The burgers do taste good, despite knowing how and with what they were touched, but I wish the customer service and food health and safety measures weren't ignored.
LM
Leah Moore
Sep 13, 2025
5.0
Love this place! The food always hits the spots. It’s always quick and service is good.
SK
Satoko Kurita
Sep 7, 2025
5.0
We had a takeout. It's probably our 3rd order from Inclied Burgers and Brews. The order was ready when the app said it would be, and the food was tasty. Pity the place is closed on Mondays and Tuesdays; while they are logical days for a restaurant to close, those are our likely takeout days...
BM
Bonnie Miller
Sep 7, 2025
5.0
Loved the experience and the food! Hands down, the best burgers and fries ever! Nice spot to sit outside and enjoy wine or a beer! The best customer service! Even when they were busy you felt like you were the only ones by how efficient and special they treat you! We are from Reno and will make a weekly trip from now on! Thanks to all!
Frequently Asked Questions About Inclined Burgers and Brews
What are the regular business hours of Inclined Burgers and Brews?
Inclined Burgers and Brews is open Wednesday through Sunday from 11:00 AM to 9:00 PM, and closed on Monday and Tuesday.
Does Inclined Burgers and Brews offer delivery and in-store pickup services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
Where is Inclined Burgers and Brews located?
It is located at 1650 Robb Dr Suite B1, Reno, NV 89523, USA.
How can I view the menu or place an order online for Inclined Burgers and Brews?
You can view the menu and place an order online at https://inclinedburgersandbrew.com/menu.
What type of cuisine and dining categories does Inclined Burgers and Brews offer?
Inclined Burgers and Brews is a burger joint, brewery, bar & grill, American restaurant, breakfast spot, fast food restaurant, vegetarian-friendly, ice cream shop, family restaurant, and caterer.
What is the price range at Inclined Burgers and Brews?
The price range at Inclined Burgers and Brews is considered affordable, labeled as 'ONE'.
Are there any educational institutions near Inclined Burgers and Brews?
Yes, nearby are Advantages School International, which includes a high school and elementary school, making it convenient for families and students to visit before or after dining.
What nearby dining options are available close to Inclined Burgers and Brews?
Nearby dining options include Dickey's Barbeque Pit and Rita's Italian Ice & Frozen Custard, perfect for trying different cuisines or enjoying dessert after your meal.
Are there any pet services near Inclined Burgers and Brews?
Yes, Scraps Dog Company and Your Local Pet Station offer pet store and pet care services nearby, making it convenient for pet owners visiting the area.
What banking services are available near Inclined Burgers and Brews?
Nearby banking services include Wells Fargo Bank, US Bank, U.S. Bank, and Bank of America ATM, providing easy access to financial services while visiting.