Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Reno,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
1,003 reviews
5 stars
518
4 stars
272
3 stars
110
2 stars
39
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, although some reported poor service experiences.
Food Quality
The food received mixed reviews; while many enjoyed the fresh and flavorful options, others reported issues with overcooked or stale items.
Cleanliness
Customers consistently noted the cleanliness of the restaurant and restrooms.
Order Accuracy
Several reviews highlighted problems with order accuracy, including missing items and incorrect orders.
Value
Some customers appreciated the value for money, especially with promotions and portion sizes, while others felt the quality had declined.
- BABrandon ArvizuJan 5, 20264.0Comida buena pero el ambiente queda a deber y el servicio si no te atiende el manager no sales de ahí
- SOSteven OsbornDec 31, 20255.0Always good stuff
- RCRuben CobosDec 28, 20255.0Exelente servicio al cliente... Los cajeros y cajeras muy amables, me ayudaron con un cupón de descuento ...felicidades muy buenos empleados
- BBBillyNov 16, 20254.0I can ways count on a satisfying chicken filled meal from el pollo loco. The chicken is always grilled to perfection and the sides are flavorful. Huge fan of the guacamole salsa too.
- MMMargareth MarquezOct 17, 20255.0Definitely 5 stars! 🌟 Every time I come here, the restaurant is very clean, even the bathrooms. The staff is always friendly and provides excellent service. I especially want to highlight LEONEL, who is always incredibly kind, attentive, and professional. I’m not sure if he’s the manager, but he truly makes a difference! The food is delicious — perfect if you’re looking for something quick and healthy. El Pollo Loco never disappoints!
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Reno?
El Pollo Loco in Reno is open daily from 10:00 AM to 10:00 PM.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food with their signature fire-grilled chicken as the highlight.
Does El Pollo Loco in Reno offer delivery service?
Yes, El Pollo Loco offers delivery service to customers in the Reno area.
Can I order online or use an app to get food from El Pollo Loco?
Yes, you can order online via their website or use the El Pollo Loco app available on the Apple App Store for easy ordering and rewards.
What payment methods does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and checks as payment options.
Does this El Pollo Loco location have a drive-through?
Yes, this location features a drive-through for convenient pickup.
Where is El Pollo Loco located in Reno?
El Pollo Loco is located at 8030 S Virginia St, Reno, NV 89511, United States.
Are there any nearby pharmacies around El Pollo Loco?
Yes, nearby pharmacies include CVS Pharmacy and Sierra Compounding Pharmacy, convenient if you need to pick up medications before or after your meal.
What automotive services are near El Pollo Loco?
Nearby automotive service options include O'Reilly Auto Parts and AutoZone for parts and repairs, making it easy to handle car needs while visiting the area.
What entertainment or activity venues can I visit near El Pollo Loco?
Nearby you can find Board & Brush Creative Studio - Reno for DIY crafts and music events, as well as The Growler Guys beer garden and pub for drinks, offering great options before or after dining.