Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Reno,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
994 reviews
5 stars
513
4 stars
270
3 stars
109
2 stars
39
1 star
63
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the freshness and flavor of the food, particularly the chicken and salads, but some reported inconsistencies in quality and freshness.
Service Experience
While many reviews highlighted friendly and attentive staff, there were notable complaints about poor service, long wait times, and order inaccuracies.
Cleanliness
The restaurant was frequently described as clean, including the bathrooms, contributing positively to the overall dining experience.
Customer Satisfaction
Overall, customer satisfaction varied significantly, with some expressing strong loyalty and others vowing not to return due to negative experiences.
Value for Money
Some customers felt that portion sizes were decreasing while prices were increasing, leading to dissatisfaction regarding value.
- BBBillyNov 16, 20254.0I can ways count on a satisfying chicken filled meal from el pollo loco. The chicken is always grilled to perfection and the sides are flavorful. Huge fan of the guacamole salsa too.
- MMMargareth MarquezOct 17, 20255.0Definitely 5 stars! 🌟 Every time I come here, the restaurant is very clean, even the bathrooms. The staff is always friendly and provides excellent service. I especially want to highlight LEONEL, who is always incredibly kind, attentive, and professional. I’m not sure if he’s the manager, but he truly makes a difference! The food is delicious — perfect if you’re looking for something quick and healthy. El Pollo Loco never disappoints!
- C6camaro 69Oct 3, 20255.0It has some really great food and wonderful staff.
- HHHellaOct 1, 20251.0Horrible staff and wait time for food. When I got the food, I was missing two pieces if chicken. Who's the manager that's hiring these incompetent people who doesn't know how to count.
- DDDerrick DexterSep 30, 20251.0Absolutely horrible definitely adding this place to the list of place im never eating at again
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Reno?
El Pollo Loco in Reno is open daily from 10:00 AM to 10:00 PM.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food with their signature fire-grilled chicken as the highlight.
Does El Pollo Loco in Reno offer delivery service?
Yes, El Pollo Loco offers delivery service to customers in the Reno area.
Can I order online or use an app to get food from El Pollo Loco?
Yes, you can order online via their website or use the El Pollo Loco app available on the Apple App Store for easy ordering and rewards.
What payment methods does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and checks as payment options.
Does this El Pollo Loco location have a drive-through?
Yes, this location features a drive-through for convenient pickup.
Where is El Pollo Loco located in Reno?
El Pollo Loco is located at 8030 S Virginia St, Reno, NV 89511, United States.
Are there any nearby pharmacies around El Pollo Loco?
Yes, nearby pharmacies include CVS Pharmacy and Sierra Compounding Pharmacy, convenient if you need to pick up medications before or after your meal.
What automotive services are near El Pollo Loco?
Nearby automotive service options include O'Reilly Auto Parts and AutoZone for parts and repairs, making it easy to handle car needs while visiting the area.
What entertainment or activity venues can I visit near El Pollo Loco?
Nearby you can find Board & Brush Creative Studio - Reno for DIY crafts and music events, as well as The Growler Guys beer garden and pub for drinks, offering great options before or after dining.