Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Reno,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.3
768 reviews
5 stars
433
4 stars
208
3 stars
61
2 stars
29
1 star
37
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food as delicious and fresh, there were several complaints about dry chicken and inconsistent quality.
Service Experience
Most reviews highlighted friendly and efficient service, though some customers reported negative interactions with staff.
Cleanliness
The cleanliness of the restaurant was generally noted positively, with some reviews mentioning clean bathrooms and dining areas, but there were also complaints about dirty tables.
Pricing Concerns
Several customers expressed dissatisfaction with the portion sizes and pricing, feeling that the food was overpriced for the quantity received.
- BBBurt Boxwell3 days ago5.0Delicious tacos
- LLLeopoldJan 4, 20265.0Once again, El Pollo Loco delivered an incredible meal! The chicken is always so juicy and well-seasoned, and the sides are fresh. But honestly, the biggest shout-out goes to the team here. They are the best crew! They work so quickly, yet the quality is never compromised. The orders are always accurate, served with a smile, and the food is prepared fresh and tasty every single time. It's clear they take pride in what they do. My favorite spot for a reliable, delicious, and fast meal. Keep up the fantastic work!
- BDBen DoverDec 28, 20251.0The food at El Pollo Loco has always been great, and I’ve consistently enjoyed my visits here. Unfortunately, my most recent experience was very disappointing. The staff overall seemed friendly and welcoming, but I overheard an employee named Sonia speaking negatively about me in Spanish simply because I asked for plates and salsa. What made it even more uncomfortable was that she smiled at me afterward as if nothing had happened. I’m not a confrontational person, and I know arguing wouldn’t have helped, so I chose to share my experience here instead.
- SAStacy AndersonDec 16, 20255.0Got a to go order. Was hot & ready when I arrived. Used restroom - sparkly clean! Everyone was nice. Food was yummy.
- EOErnie O'BrienDec 13, 20255.0There’s always enough workers to get orders done so there’s never a wait, food is high quality, staff is attentive, lobby is clean and tended to, and they definitely have the cleanest bathroom you can expect to find at a fast food chain. Best one in town by far.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Reno?
El Pollo Loco in Reno is open every day from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for customer convenience.
Can I place an order online or via an app for El Pollo Loco?
Yes, you can order through the El Pollo Loco app or via the online ordering link provided for quick service.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Visa, Discover, and checks.
Where is El Pollo Loco located in Reno?
El Pollo Loco is located at 10320 N McCarran Blvd, Reno, NV 89503, USA.
Does El Pollo Loco have a drive-thru and catering services?
Yes, El Pollo Loco offers both drive-thru service and catering options.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican cuisine with a focus on fire-grilled chicken and handmade salsas and guacamole.
What popular restaurants are near El Pollo Loco where I can explore different dining options?
Nearby restaurants include Chili's Grill & Bar, It's Just Wings, Subway, Little Caesars Pizza, Qdoba, Jack in the Box, McDonald's, Chipotle Mexican Grill, Dairy Queen, and L&L Hawaiian Barbecue, offering a variety of American, Mexican, fast food, and other cuisines.
Are there any fitness or wellness facilities near El Pollo Loco?
Yes, Planet Fitness and Supercuts salon are nearby, allowing customers to combine dining with fitness or personal care.
What nearby services can help if I need shipping or banking while visiting El Pollo Loco?
UPS Alliance Shipping Partner and UPS Access Point offer courier and shipping services, while Chase Bank and U.S. Bank provide financial services close to El Pollo Loco.