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Smoky brisket and melty cheddar breakfast sandwich layered with egg and chipotle cream on a toasted jalapeño-cheddar bagel—fresh, bold, and crave-worthy
Brand Certified

Einstein Bros. Bagels

4.0
(1090 reviews)

Business Details

5050 Kietzke Ln, Reno, NV
89511, United States
(775) 825-1045
https://locations.einsteinbros.com/us/nv/reno/5050-kietzke-ln

About

Bagel ShopBakeryBreakfast RestaurantCoffee ShopCafeEinstein Bros. Bagels
Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Einstein Bros. Bagels
5050 Kietzke Ln, Reno, NV
89511, United States

Hours

Reviews

4.0
1,090 reviews
5 stars
590
4 stars
241
3 stars
81
2 stars
61
1 star
117

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service experiences, particularly during busy hours.

Food Quality

While many customers praised the bagels and breakfast sandwiches, there were complaints about incorrect orders and food quality, including undercooked items.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers noting a lack of professionalism and care from employees.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a messy environment.

Drive-Thru Problems

The drive-thru service was frequently criticized for being slow and often closed, leading to frustration among customers.
  • MA
    Mike Agerton
    3 days ago
    3.0
    Good food, nice people. Slowest service in town. Make snails look like Olympic speed skaters!
  • AB
    Ashlee B
    5 days ago
    1.0
    I placed an online to pickup order at 9:45. It said pickup in 10-15 minutes. I arrived at 9:57 and was told my order was next or second to next. I watched 7 people get called to pick up their orders before I asked where mine was. They said they were still working on it. I waited until 10:30 and told them I really needed to go to catch a flight and once again asked if it was ready. She said all she had was my coffee (which im sure was watered down from ice now) and they were still working on it with no time frame of when it would be done. 45 minutes for two bagels? Absolutely ridiculous. I left with no food.
  • GB
    Gina Busby
    Feb 22, 2026
    1.0
    Waited 30 mins for 2 bagels in drivethru. Asked for them to be warned up and they were not. When checking out they asked us if we wanted to leave a tip. We said no. I then asked for a receipt and guess what they automatically added a 1.00 tip without our knowledge. Just think about how manu times they add tips to people who dont know and dont ask for their receipts.
  • MH
    Mark Hale
    Feb 13, 2026
    1.0
    I waited 20 minutes this morning for a bagel with cream cheese. maybe next time if i get it not toasted i can get to work on time
  • CP
    Chris Payne
    Jan 23, 2026
    1.0
    The service I received last time I visited this store was so bad I almost did not return. The last time I ordered from the store I pulled up and all the lights were off. I went to my work and called to see if they could cancel the order since they did not look open. The snippy girl on the phone said they could not cancel my order and they were open, just with out the lights on, or the open sign. I drove back there and picked up my order. Great way to waste 20 minutes. Today I ordered again online. I went into the store and waited as one lady picked up her large order to go. As she was making trips to her car numerous employees walked on the other side of the counter from me, one stopping in front of me and was actively not looking at me. I will have to say that was impressive, must take a lot of practice to ignore people right in front of you so well. I finally after 5 minutes yelled out can I get some help. My order was on the counter sitting there the whole time. To the owner, if your going to have employees that actively ignore people maybe go back to the self serve pickup for to go orders. Or they could try that thing where they realize 90% of the battle is to get people into the store and welcome them.

Frequently Asked Questions About Einstein Bros. Bagels

What are the regular operating hours for Einstein Bros. Bagels in Reno, NV?

Einstein Bros. Bagels in Reno is open Monday to Friday from 5:30 AM to 2:00 PM, and on Saturday and Sunday from 6:30 AM to 2:00 PM.

Is Einstein Bros. Bagels open on Christmas Day?

No, Einstein Bros. Bagels is closed on Christmas Day every year.

Brand Certified Facts from Einstein Bros. Bagels

This information is certified by Einstein Bros. Bagels and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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