Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!
Numerous customers reported long wait times, incorrect orders, and poor customer service experiences, particularly during busy hours.
Food Quality
While many customers praised the bagels and breakfast sandwiches, there were complaints about incorrect orders and food quality, including undercooked items.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with some customers noting a lack of professionalism and care from employees.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a messy environment.
Drive-Thru Problems
The drive-thru service was frequently criticized for being slow and often closed, leading to frustration among customers.
MA
Mike Agerton
3 days ago
3.0
Good food, nice people. Slowest service in town. Make snails look like Olympic speed skaters!
AB
Ashlee B
5 days ago
1.0
I placed an online to pickup order at 9:45. It said pickup in 10-15 minutes. I arrived at 9:57 and was told my order was next or second to next. I watched 7 people get called to pick up their orders before I asked where mine was. They said they were still working on it. I waited until 10:30 and told them I really needed to go to catch a flight and once again asked if it was ready. She said all she had was my coffee (which im sure was watered down from ice now) and they were still working on it with no time frame of when it would be done. 45 minutes for two bagels? Absolutely ridiculous. I left with no food.
GB
Gina Busby
Feb 22, 2026
1.0
Waited 30 mins for 2 bagels in drivethru. Asked for them to be warned up and they were not. When checking out they asked us if we wanted to leave a tip. We said no. I then asked for a receipt and guess what they automatically added a 1.00 tip without our knowledge. Just think about how manu times they add tips to people who dont know and dont ask for their receipts.
MH
Mark Hale
Feb 13, 2026
1.0
I waited 20 minutes this morning for a bagel with cream cheese. maybe next time if i get it not toasted i can get to work on time
CP
Chris Payne
Jan 23, 2026
1.0
The service I received last time I visited this store was so bad I almost did not return. The last time I ordered from the store I pulled up and all the lights were off. I went to my work and called to see if they could cancel the order since they did not look open. The snippy girl on the phone said they could not cancel my order and they were open, just with out the lights on, or the open sign. I drove back there and picked up my order. Great way to waste 20 minutes.
Today I ordered again online. I went into the store and waited as one lady picked up her large order to go. As she was making trips to her car numerous employees walked on the other side of the counter from me, one stopping in front of me and was actively not looking at me. I will have to say that was impressive, must take a lot of practice to ignore people right in front of you so well. I finally after 5 minutes yelled out can I get some help. My order was on the counter sitting there the whole time.
To the owner, if your going to have employees that actively ignore people maybe go back to the self serve pickup for to go orders. Or they could try that thing where they realize 90% of the battle is to get people into the store and welcome them.
Frequently Asked Questions About Einstein Bros. Bagels
What are the regular operating hours for Einstein Bros. Bagels in Reno, NV?
Einstein Bros. Bagels in Reno is open Monday to Friday from 5:30 AM to 2:00 PM, and on Saturday and Sunday from 6:30 AM to 2:00 PM.
Is Einstein Bros. Bagels open on Christmas Day?
No, Einstein Bros. Bagels is closed on Christmas Day every year.
Does Einstein Bros. Bagels offer in-store pickup and delivery services?
Yes, Einstein Bros. Bagels offers in-store pickup and delivery services at this location.
What payment options does Einstein Bros. Bagels accept?
They accept American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
Does the Einstein Bros. Bagels location in Reno have wheelchair accessible restrooms?
Yes, this location provides wheelchair accessible restrooms for customers.
Are there any mobile apps available for ordering or coupons for Einstein Bros. Bagels?
Yes, the Einstein Bros. Bagels app is available on iOS and Android for ordering, coupons, and gift card purchases.
What types of food and specialty items can I find at Einstein Bros. Bagels?
You can enjoy fresh-baked bagels, cage-free egg sandwiches, deli lunch sandwiches, signature cream cheese shmears, cold brew, hot coffee, pastries, and more.
What are some nearby dining options around Einstein Bros. Bagels in Reno?
Nearby dining options include Mimi's Cafe, Nick The Greek, Baja Fresh, Capriotti's Sandwich Shop, Marie Callender's, Panda Express, Five Guys, Chick-fil-A, Chipotle Mexican Grill, Red Robin Gourmet Burgers, and P.F. Chang's China Bistro.
Are there nearby services and conveniences to use when visiting Einstein Bros. Bagels?
Yes, nearby you can find services such as 7-Eleven convenience store and gas station, Western Union money transfer services, AT&T Store for mobile needs, and car wash services like Hutch's Car Wash.
What nearby places might be useful for community or health-related needs when visiting Einstein Bros. Bagels?
Nearby community and health services include South Reno Chapter of BNI, Dr. Cari Callaway-Nelson dental office, Reno Smiles Dentistry and Orthodontics, and The Joint Chiropractic center.
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