After waiting and questioning if the store was closed someone finally came on the speaker and took our order. When we went to pay we were prompted for a tip which is ridiculous to even ask at a fast food drive thru not to mention one where you're left shouting HELLO because nobody is greeting you. Upon leaving we realized what we were eating was not what was ordered. They managed to miss 2/2 of simple orders for blizzards. No fancy leave this or add that just straight up the wrong ones. At this point I was laughing that they gave me an option to tip especially in a service where its not the norm. DQ already seems to struggle to keep locations open and I'm sure someone put some good money into this venture. With employees and service like this its hard to see this location being the example rather than the statistic.
PO
Paul Oesterman
Oct 14, 2025
5.0
Stopped in for lunch, no other patrons were there. Very clean and fresh. Staff were very welcoming and helpful. Very knowledgeable about menu options. Looked for something spicy, and staff recommended flamethrower. It met the goal. Several drinks options.
JM
Josh Miner
Aug 25, 2025
4.0
The only reason I dont give a 5 stars is dairy queen skimps out on the amount of fries you get with the tender boxes. very small complaint, but I always call out business being cheap.
That said, everything else is pretty fantastic. Never had an issue with food quality, and the one time I had to wait a bit for food to come out they also gave me a cone for the inconvenience without me even complaining, so def impressed by this place!
JW
Jean Wilson
Aug 14, 2025
3.0
Have not been to a DQ in years and saw locations in Reno and SPARKS. Looking thru the menu I didn't see (Root Beer) freezes or (Coke) floats listed. Are those no longer available?
What are the operating hours for Dairy Queen Grill & Chill in Reno?
The restaurant is open daily from 10:00 AM to 11:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service and free WiFi?
Yes, the location offers drive-thru service and free WiFi for customers.
Can I order food online from Dairy Queen Grill & Chill in Reno?
Yes, you can place an online order for pickup via their website at https://www.dairyqueen.com/en-us/order/pickup/n/70769/.
What are some of the signature menu items at Dairy Queen Grill & Chill?
Popular items include Blizzard® Treats, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, shakes, malts, and custom cakes from DQCakes.com.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the restaurant is family-friendly and good for kids, making it a great spot for all ages.
Are there any convenient places nearby to visit before or after dining at Dairy Queen Grill & Chill?
Yes, nearby you can visit the Starbucks for coffee or the Truckee Bagel Company for bakery items, enhancing your visit to the area.
Where can I find ATMs close to Dairy Queen Grill & Chill in Reno?
There are several nearby Bank of America ATMs and a Chase ATM, providing easy access to financial services.
Are there other fast food restaurants near Dairy Queen Grill & Chill?
Yes, nearby fast food options include Taco Bell and McDonald's, offering a variety of dining choices in the area.
What are some additional services near Dairy Queen Grill & Chill that might interest visitors?
Nearby services include The UPS Store for shipping and packing needs, Great Clips for hair salon services, and BODY20 for fitness and gym activities.