Dutch Bros Coffee

Reviews

• EE

  Eddie

  2 days ago
  5.0
  Amazing customer service. Staff was super friendly and kind will for sure be coming back here!!
• GL

  Gun Lover

  6 days ago
  1.0
  After waiting 20 minutes aligning order a two shot mocha I got all the original shots plus an additional two and when they handed me the coffee they said two single shots of coffee to validate my order. It's 4 hours for the next coffee stand. Very disappointed
• AN

  Angela Neally

  Apr 4, 2026
  1.0
  Dutch Bros had turned me within my first two to three visits with their kindness, diligence, and delicious coffee. Cassin and Piper, inparticular, are stand-out employees who killed with kindness. It was my most recent visit that left a bad taste in my mouth. Long story short, when you have specific "rules" that are displayed in signage to your clientele, you should follow them. Especially when you verbally back them, then take the signage away in front of me. Your staff did nothing to make me feel welcome that day, nothing. I got my drink, brought it home and dumped it. I can't trust Dutch Bros now. One bad visit and that did it. Congratulations Dutch Bros, you've lost someone who you had so recently won over.
• MM

  Mel

  Apr 4, 2026
  5.0
  UPDATE - so this review is long, but super informative, bare with me. So the next day I was there & one of my favorite girls (please forgive me I'm really bad with names but always remember faces) happened to be at the window so i could ask her what happen. She is always so wonderful and explained the policy has always been this way, BUT has not been strictly enforced because of 3 reasons, 1) being I'm a daily regular they mostly all know me & who i am so they hold my drinks for me 99% of the time, 2) when they're crazy super busy they dont have the room to save/hold it in the fridge for me, and 3) she showed me & explained they're order system on the screen clears the order waiting once its been an hour so they have to go into the order history to find the order that was cleared. With that being said, I love my Sky Vista Dutch WU/OA staff, they are always so great to me every time i come, especially all of them that know me LOVE THEM they're amazing. I feel this situation was a helpful, clarifying, learning moment for all of us. Mind you I'm old enough to be these kids mom and have spent over 25yrs working in the customer service related industry so i know how hard it can be on the recieving side and i try my best to be kind & calm, but I'm human too & get stressed and frustrated like anyone. HOWEVER, i want to recognize the way the two girls i know (i wish i knew their names) that know me have handle the only 2 situations I've had here, their customer service skills are top tier. They maintained being kind, calm, polite, helpful, & informative in a stressful situation with a disappointed customer - chef's kiss 😘 Ok, so i have been a daily customer at this location since its opened. A lot of the regular walk-up window employees already know me, my regular order, and my face. I am usually happy with this location and have had almost no bad experiences, other than a couple other times. I placed an order ahead as i do every single day. However, soni dont yave to wait for my drink to be made, hence the order ahead, i order 20 minutes or more before im going to go get it. 9 out of 10 times i have ordered ahead at any location and go straight there the drink isn't even made yet, defeats the purpose of order ahead, and thats every location ive used in Nevada or other states. With that being said, i don't arrive to pick up my order until 20 minutes later or even longer if something happens and i cant make it right away. I have picked up orders as late as 2hrs later. Today a young man at the pick-up window told my husband at 9:51 they dumped my drinks, that the ready pick up time ready was 8:47am, which we know was not made and ready at that time on a busy Saturday morning the day before Easter as it is. Then told my husband its a new corporate policy rule no holding drinks after an hour for quality control and food safety etc. Which seems funny to me considering i am there every single day and no one has said anything to me, and i always come 20 minutes or later to pick up my drink, intentionally so i dont have to wait and my drink is ready when i get there because I'm always in a hurry & a rush. And when i do get there to get my order they just get it out of the fridge next to the window for me so its still cold still fresh, and not a food safety quality hazard etc. I'd like to know from management if this statement he told my husband is true, and if it is, when did it go into affect because i have been doing this at every dutch location in washoe county for over a year, and at this location since it opened, as I said I buy my dutch drinks every day. Other than today, i love this location and always have since its opened and all the staff there. They have always been so great, even the time my order got mixed up with another girl with the same name.
• DP

  Diane Ponciano

  Mar 21, 2026
  5.0
  Dutch Bros is the single best coffee on the go place! They have the best selection of coffee, teas, energy drinks custom made to your taste. Hot, iced or blended exactly how you like it. The staff is Amazing! Smiling, courteous, helpful and all the things that go with great service. And talk about service, you can order on line, and pick up at the window in 7 minutes or drive through, or order in the drive through. If you like in person ordering. Just walk up to the window and order face to face. You get extra perks if you download the app, like free drinks, specials and extra stickers (who doesn't love stickers! Oh I almost forgot they always have great music playing too. If you've never tried Dutch its worth a visit. If the extensive menu doesn't blow you away, the taste will!

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