We came here with family to celebrate a birthday, expecting a nice dinner. Unfortunately the experience started awkwardly and never recovered. After being seated we simply waited. No menus, no greeting, no explanation of how things worked. Eventually we realized the servers were supposed to bring the menus, but nobody bothered to say a word. Our server, Kristina, never introduced herself. The only reason I knew her name was because I leaned over and read her name tag. Not a great start. The attitude didn’t improve. Kristina spoke in a tone that made it feel like our table simply wasn’t worth the effort. I even overheard her enthusiastically explaining the specials to a nearby table that had just arrived, yet she never mentioned them to us. The server assistant, Lexi, also never introduced herself. Once again I only knew who she was because I had to read the name tag. We had requested a booth in our reservation. When we asked about it, Kristina bluntly told us it was “impossible for five people to fit in a booth, trust me.” None of us are particularly big people, so the comment felt dismissive and unnecessary. We were interested in the seafood tower, but she seemed determined to talk us out of it. First she said it was $120. Later she returned and said it was actually $140. It honestly felt like she just didn’t want the hassle of bringing it out. Then she told us the kitchen had no oysters… at 6 PM. For a seafood restaurant, that’s not exactly reassuring. Also, some of the seafood on display in the front didn’t look fresh the salmon, in particular which is concerning. Service throughout the meal continued to disappoint. Drinks were never refilled and empty plates sat on the table far longer than they should have. The restaurant was steady but not overly busy, so there wasn’t much excuse. The frustrating part is that the food actually showed promise. The lamb chop was cooked a perfect medium with a flavorful sauce and a generous portion but it arrived lukewarm, as if it had been sitting around waiting to be served. The cioppino was packed with seafood crab leg, jumbo scallops, shrimp, and clams and the tomato broth had great flavor with a nice level of spice. The bread served with the cioppino was burnt, and the portioning was off one roll of bread is not enough for a portion like this. The appetizers had highs and lows. The calamari was very good crunchy with strong flavor, and the sauce was interesting, like a ranch mix with something unexpected. On the other hand, the blue cheese (I think it was) with raspberry sauce was extremely bitter and terrible. The lemon-wrapped garnish was intriguing I realized it was to keep the seeds from getting out. Small details like this were thoughtful, but the execution of some dishes undermined them. The sea bass itself was tender and well cooked, but the corn risotto had a strange flavor combination that didn’t quite work. The mushroom flatbread tasted good but the crust was slightly burnt and so hard it was difficult to eat. The steak frites looked burnt on the outside and came out closer to medium well despite being ordered medium. The fries had good flavor but were soggy and undercooked. Only at the very end did Kristina acknowledge the birthday and bring out a small slice of cake and cotton candy. The cake was mostly cream with a very thin layer of actual cake. It tasted fine, but by that point it felt like an afterthought. Navigating the restaurant was also confusing if you come from the back elevators of Atlantis, there are no signs when you arrive, just tables scattered around. For a first time visitor, this is disorienting. Overall, the food showed flashes of potential, but the service completely dragged the experience down. What makes it even more disappointing is that the steakhouse at Atlantis delivers far better service and consistency. This was my first visit here, and unfortunately it left a lot to be desired. I’m not sure I would return.