Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in North Las Vegas,NV, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,270 reviews
5 stars
621
4 stars
270
3 stars
163
2 stars
67
1 star
149
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with dry, overcooked chicken and inconsistent portion sizes, leading to dissatisfaction with the food.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and poor service, particularly in handling orders.
Cleanliness
The restaurant was noted to be clean by some customers, but others reported unsanitary conditions and a lack of attention to hygiene.
Order Accuracy
Numerous reviews highlighted problems with order accuracy, including missing items and incorrect orders, leading to frustration among customers.
Service Speed
Several customers expressed dissatisfaction with slow service, particularly in the drive-thru, where long wait times were common.
- GLGabriel LeonNov 17, 20253.0Lo único mal es el tamaño de las piezas de pollo demasiado pequeño...
- DEDorris EvansNov 16, 20255.0Great customer service. 🥰
- CHCraig HamletOct 4, 20251.0Bait and switch advertising. I havent once gotten chicken that looked plimp and juicy. This is the third try with this location, and the chicken was even worse this time.. looked like the chicken was dunked in water then microwaved.. chicken skin looked like old fingers after washing dishes for a few hours. I've never wanted to dunk my meat in water before, but i was close. There is just no excuse.. the chicken is already dead when you get it.. why torture it more and serve it to customers.. smh
- THTiffany HaynesSep 28, 20251.0So I decided to try El Pollo Loco again after not eating there for several months due to the fact that the Pollo bowl started tasting a little fishy and there cilantro sauce is different as well very runny so I tried to give them another try same thing The Pollo bowl does not taste the same as well as the Cilantro sauce. They definitely did something different To the recipe, makes me sad Because the Pollo bowl with the cilantro sauce use to be my favorite meal .😔
- KCKrystal ChamberlainSep 24, 20255.0Customer service was on point from the time I walked in. The food was drained so bomb 😳, and the atmosphere at the time was nice and calm for me especially being on my lunch break.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in North Las Vegas?
El Pollo Loco in North Las Vegas is open Monday through Saturday from 9:30 AM to 10:30 PM, and on Sunday from 10:00 AM to 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for your convenience.
Can I order El Pollo Loco food online?
Yes, you can order online via their official ordering menu at https://order.elpolloloco.com/menu/w-craig-rd-simmons-st or through their app.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there free Wi-Fi available at El Pollo Loco?
Yes, El Pollo Loco provides free Wi-Fi to customers.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through service for easier and faster pickup.
What is the specialty of El Pollo Loco's food preparation?
El Pollo Loco specializes in fire-grilled chicken marinated in a special blend of herbs, spices, fruit juices, and garlic, cooked on open-flame grills for authentic flavor.
Which nearby places can customers visit before or after dining at El Pollo Loco?
Customers can visit nearby places such as Tacos Los Barrios, Smith's Food and Drug supermarket, Sparkle Car Wash for vehicle cleaning, or relax at the Sporting Chance bar before or after their meal.
Where can I get fuel or car services near El Pollo Loco?
Nearby gas stations include 76, Conoco, and Chevron. For car cleaning, Sparkle Car Wash and Tony's Auto Detailing Las Vegas are close by.
Are there any nearby services for shipping and money transfer close to El Pollo Loco?
Yes, nearby you can find UPS Authorized Shipping Outlet and Postal Connections for shipping services, as well as Western Union and Coinstar Kiosk for money transfer needs.