It is not just one ingredient or process that makes Nielsen’s Frozen Custard more delicious. It’s a combination of the exacting recipe with real diary cream. rich eggs, and other natural ingredients. It’s our freshness. Our frozen custard is made fresh every few hours right in our store. It’s the quality of the flavorings, breakfast grade cocoas, fresh roasted nuts, and real berries. Our machine is a specially designed, one-of-a-kind freezing machine manufactured exclusively for Nielsen’s. Our machine is designed to freeze our custard recipe without pumping in extra air during the process. This allows our custard to maintain it’s richness, and gives it a smooth, creamy texture that is unrivaled.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.