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Wendy's

3.5
(1267 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
8900 West Charleston Blvd., Las Vegas, NV
89117, United States

Hours

Reviews

3.5
1,267 reviews
5 stars
488
4 stars
260
3 stars
158
2 stars
88
1 star
273

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about stale fries and incorrect items in orders.

Management Issues

Customers expressed concerns about management, citing lack of accountability, poor training, and unresponsive staff.

Inconsistency

The quality of service and food varied significantly, with some customers having positive experiences while others faced multiple issues.
  • ER
    Eric Rodriguez
    Feb 8, 2026
    1.0
    Congrats on breaking someone that never complains publicly. Your service is trash and offensive. The level of exasperation and strain in your voice to take my drive through order was shocking. I know it's the service industry, so the fake smile is standard, but I guess I and my kids didn't even deserve that much. I must compliment your headset tech. It's so clear and crisp, that we can hear the people in the background say "oh my god" when I got confused about a menu item. I took it stride, that one was my fault, probably deserved it. I settled at their suggestion, because I'd rather avoid confrontation. Then, as they always ask "is there anything else" BEFORE I can complete my next sentence, the second "oh my god" came from the person taking the order. In my shock, I tried to rush and order salads. But it was clear that I wasn't gonna make it to the frostys without additional comments or huffs or aggressive tonal changes. So I've done what Ive never done before, canceled my order, told them I heard their comments and their attitude offended me. Drove to their window and asked for the manager. Manager didn't even have the decency to talk to me. (Redacted name), if that"s her real name, at least train your crew to mute the mics like every other restaurant does. Trash service. Disrespectful. Disgraceful leadership. Never been treated this way before. Used to frequent this location 4 - 6 times month.
  • KP
    Khanh Pho
    Feb 3, 2026
    1.0
    I ordered online, and when I arrived at the store 20 minutes later, they hadn't even taken my order off the machine, let alone started making it. They were all playing around; they were so childish, they'd be better off playing with toys at home.
  • LS
    Let's get stuffed
    Feb 3, 2026
    1.0
    Horrible customer service, they ignore you, very cold, no asking you if you need help, they always avoid being near the counter so they don't have to help and are more focused with drive thru than dine in customers.. no smile, they're so miserable there and it shows, they need a morale boost
  • TA
    Teddy Armijo
    Feb 3, 2026
    5.0
    You can dip your fries in your frosty at this location and nobody will stop you!!
  • EC
    Erenestina Cantu
    Jan 6, 2026
    1.0
    I visit this location every day, but lately I’m not sure what is going on. They are consistently out of basic items—no potatoes, no chili, no sauces, no cup holders, and no beverages such as Coke or Dr Pepper. I’m not sure if they are having issues receiving their deliveries or if there has been a change in management, but this has been an ongoing problem and has made my visits frustrating.

Frequently Asked Questions About Wendy's

Is Boca Park Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 8900 West Charleston Blvd. currently open?

Yes, Boca Park Wendy's is open daily from 6:00 AM to 1:00 AM, including their drive-thru service.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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