Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about stale fries and incorrect items in orders.
Management Issues
Customers expressed concerns about management, citing lack of accountability, poor training, and unresponsive staff.
Inconsistency
The quality of service and food varied significantly, with some customers having positive experiences while others faced multiple issues.
ER
Eric Rodriguez
Feb 8, 2026
1.0
Congrats on breaking someone that never complains publicly. Your service is trash and offensive. The level of exasperation and strain in your voice to take my drive through order was shocking. I know it's the service industry, so the fake smile is standard, but I guess I and my kids didn't even deserve that much. I must compliment your headset tech. It's so clear and crisp, that we can hear the people in the background say "oh my god" when I got confused about a menu item. I took it stride, that one was my fault, probably deserved it. I settled at their suggestion, because I'd rather avoid confrontation. Then, as they always ask "is there anything else" BEFORE I can complete my next sentence, the second "oh my god" came from the person taking the order. In my shock, I tried to rush and order salads. But it was clear that I wasn't gonna make it to the frostys without additional comments or huffs or aggressive tonal changes. So I've done what Ive never done before, canceled my order, told them I heard their comments and their attitude offended me. Drove to their window and asked for the manager. Manager didn't even have the decency to talk to me. (Redacted name), if that"s her real name, at least train your crew to mute the mics like every other restaurant does. Trash service. Disrespectful. Disgraceful leadership. Never been treated this way before. Used to frequent this location 4 - 6 times month.
KP
Khanh Pho
Feb 3, 2026
1.0
I ordered online, and when I arrived at the store 20 minutes later, they hadn't even taken my order off the machine, let alone started making it. They were all playing around; they were so childish, they'd be better off playing with toys at home.
LS
Let's get stuffed
Feb 3, 2026
1.0
Horrible customer service, they ignore you, very cold, no asking you if you need help, they always avoid being near the counter so they don't have to help and are more focused with drive thru than dine in customers.. no smile, they're so miserable there and it shows, they need a morale boost
TA
Teddy Armijo
Feb 3, 2026
5.0
You can dip your fries in your frosty at this location and nobody will stop you!!
EC
Erenestina Cantu
Jan 6, 2026
1.0
I visit this location every day, but lately I’m not sure what is going on. They are consistently out of basic items—no potatoes, no chili, no sauces, no cup holders, and no beverages such as Coke or Dr Pepper. I’m not sure if they are having issues receiving their deliveries or if there has been a change in management, but this has been an ongoing problem and has made my visits frustrating.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 8900 West Charleston Blvd. currently open?
Yes, Boca Park Wendy's is open daily from 6:00 AM to 1:00 AM, including their drive-thru service.
What are the drive-thru hours at this Wendy's location?
The drive-thru at Wendy's is open every day from 6:00 AM to 1:00 AM.
Does this Wendy's offer breakfast, lunch, and dinner menus?
Yes, this Wendy's location serves breakfast, lunch, and dinner.
How can I place an order online or through an app for this Wendy's?
You can place orders via the Wendy's mobile app available in the App Store or at https://order.wendys.com, selecting this location for delivery or pickup.
What payment options are accepted at Wendy's 8900 West Charleston Blvd.?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact the Wendy's location at Boca Park?
You can call the location directly at (702) 947-0158 or provide feedback through Wendy’s Customer Care via their contact page or satisfaction survey online.
Are there Wendy's gift cards available at this location or online?
Yes, Wendy's gift cards can be purchased in-restaurant, at various retailers, or online through their gift card portal.
What nearby places can I visit in Boca Park when going to Wendy's?
Nearby, you can visit Ice Land Vegas for ice cream, or European Wax Center and Massage Envy for beauty and spa services.
Can I combine a visit to Wendy's with shopping at nearby stores?
Yes, near Wendy's you’ll find shopping options like Mattress Firm and Men’s Wearhouse to enjoy before or after your meal.
Are there other dining options near Wendy's at Boca Park?
Yes, nearby restaurants include Sushi Tanuki, Cafe Zupas, HUMMUS Bowls & Wraps, Wahoo's Fish Taco, and Rustic House Boca Park.
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