Tropical Smoothie Cafe

2.7
391 reviews
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Business Details

3390 Novat Street, Las Vegas, NV
89128, United States
(702) 531-1931
https://locations.tropicalsmoothiecafe.com/nv/las-vegas/3390-novat-street
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About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
3390 Novat Street, Las Vegas, NV
89128, United States

Hours

Reviews

2.7
391 reviews
5 stars
115
4 stars
43
3 stars
25
2 stars
25
1 star
183

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Numerous reviews highlight chronic understaffing, leading to long wait times and poor service.

Service Quality

Customers frequently report slow service, incorrect orders, and unprofessional behavior from staff.

Food Quality

Several reviews mention subpar food quality, including old or poorly prepared items.

Positive Employee Recognition

Some employees received praise for their excellent service, despite the overall negative feedback about management.

Management Concerns

Many customers express dissatisfaction with management practices, citing poor organization and lack of support for staff.
  • DD
    Devyn
    Oct 31, 2025
    1.0
    DO NOT GO HERE. I just ordered a bowl and it tasted like VOMIT.
  • SW
    Seb Walk
    Oct 30, 2025
    1.0
    I don't know what happened to this place. This location used to have great food and customer service, but now I literally have to wait 45 minutes to get through the drive through. I just gave up on my last trip there and decided to go to the Tropical Smoothie down on Cheyenne. And the sad part is when I finally do get my food here, the employees are super nice and clearly overworked. There have been times where there is only ONE person in the kitchen. Thats ridiculous! The management needs to get their act together and fix these staffing issues. Until then, Id recommend going elsewhere unless you want to wait an hour for your smoothie.
  • JR
    jessica rueck
    Oct 19, 2025
    1.0
    Just waited 40 minutes in the drive-through because somebody ordered 15 smoothies and wraps ahead of me, There was one poor girl working in the store All by herself who is trying to keep up with the Drive-through front register and kitchen. Management needs to do something about this. We have been coming to this location and have had terrible experiences in the past year.. There should never be one person working all alone, pay them!! Kudos to this girl Maintaining a positive attitude, I would have walked out already if I was her!
  • DF
    D Fine
    Oct 19, 2025
    1.0
    This place is one of kind, it's up the street from me. It is the most poorly run operation in town. Constantly under staffed, last time i went they had 1 employee working.. ONE! Doing everything. It's a gamble going there maybe you get your stuff in 10 min maybe it's an hour.
  • KD
    Kevin Davis
    Oct 19, 2025
    5.0
    Blueberry Bliss was blissful. Young lady at the counter made it quickly and perfectly.
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Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the opening hours for dine-in service at Tropical Smoothie Cafe?

Dine-in service is available 24 hours a day, seven days a week.