Tropical Smoothie Cafe

2.7
392 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
3390 Novat Street, Las Vegas, NV
89128, United States

Hours

Reviews

2.7
392 reviews
5 stars
116
4 stars
43
3 stars
25
2 stars
25
1 star
183

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Numerous reviews highlighted chronic understaffing, leading to long wait times and poor service.

Service Quality

Customers frequently reported slow service, with many experiencing significant delays in both drive-thru and in-store orders.

Food Quality

Several reviews mentioned issues with food quality, including incorrect orders and items that were old or poorly prepared.

Customer Service

While some employees received praise for their friendliness, many reviews pointed to unprofessional behavior and lack of management support.

Operational Problems

Customers noted frequent issues with the location being closed during advertised hours and inconsistent availability of menu items.
  • GG
    Guacamoeely
    Dec 23, 2025
    5.0
    Had to leave a review after seeing this was considered the “worst” tropical smoothie in Vegas lol Looks like they have gotten more support because there was 3 people working, who were all in a great mood and patient. I ordered a smoothie and a wrap and got it in less than 10 minutes. Mind you I did go inside and I realize the drive thru is where A LOT of the complaints I saw were from. Im not sure if things have just gotten better in the last month or I had a much better experience than most because I physically went in. Overall would totally go back; place is clean and lovely.
  • CR
    Cameron Rogers
    Dec 11, 2025
    1.0
    Went to this place at 7:15 on a weekday which is advertised business hours according to google. The open sign was off and the place looked dead inside. Not the first time I’ve had this issue at this location.
  • DD
    Devyn
    Oct 31, 2025
    1.0
    DO NOT GO HERE. I just ordered a bowl and it tasted like VOMIT.
  • SW
    Seb Walk
    Oct 30, 2025
    1.0
    I don't know what happened to this place. This location used to have great food and customer service, but now I literally have to wait 45 minutes to get through the drive through. I just gave up on my last trip there and decided to go to the Tropical Smoothie down on Cheyenne. And the sad part is when I finally do get my food here, the employees are super nice and clearly overworked. There have been times where there is only ONE person in the kitchen. Thats ridiculous! The management needs to get their act together and fix these staffing issues. Until then, Id recommend going elsewhere unless you want to wait an hour for your smoothie.
  • JR
    jessica rueck
    Oct 19, 2025
    1.0
    Just waited 40 minutes in the drive-through because somebody ordered 15 smoothies and wraps ahead of me, There was one poor girl working in the store All by herself who is trying to keep up with the Drive-through front register and kitchen. Management needs to do something about this. We have been coming to this location and have had terrible experiences in the past year.. There should never be one person working all alone, pay them!! Kudos to this girl Maintaining a positive attitude, I would have walked out already if I was her!

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the opening hours for dine-in service at Tropical Smoothie Cafe?

Dine-in service is available 24 hours a day, seven days a week.