Tropical Smoothie Cafe

Reviews

• CC

  Camelle Church

  Oct 31, 2025
  1.0
  I ordered delivery from this restaurant. I purchased a smoothie and a wrap lunch deal which was supposed to include a Thai chicken wrap a banana and a smoothie. The DoorDash delivery driver shows up with only a smoothie and tells me there’s nothing he can do. Call the restaurant the restaurant never answered. I called the national customer service line 5 times and they told me that I had to wait for the restaurant to respond, which they don’t respond even to their own national line nor to DoorDash it’s been 10 days and I am still waiting for my refund. This all happened because the associate at the restaurant only entered that I ordered a smoothie even though my receipt showed a smoothie and a wrap and a banana. I am still waiting for my refund. This is the worst customer service I’ve ever experienced from tropical smoothie. It’s 11/11/25 I tried calling the restaurant again today no answer. I called the national helpline again today and they said all they can do is send another request and I have to still continue to wait for correspondence. It’s almost a month past and nobody has responded nor have I got a refund? This is the worst
• EM

  Eric Manrique

  Oct 26, 2025
  5.0
  Not bad! Buffalo wrap was spicy.
• EE

  Erica Estrada

  Oct 4, 2025
  1.0
  ABSOLUTELY HORRIBLE!!! From start to finish where to even begin....... asking any type of questions to the man in the drive thru was a bother to him and he will try to charge you every item you ask about. On top of that he was rude as hell. Was trying to order a couple bowls, sandwiches and drinks but instead took two smoothies that tasted just as horrible as the customer service! DONT DO IT!!
• DB

  Drenika Brown

  Oct 3, 2025
  1.0
  This location is horrible !! First off the lady doesn’t hardly understand or speaks English… please get somebody who understand and speaks fluent English at the drive thru…. I order 3 items, she repeated it and only said 2 things so I corrected her, then as I make it to the front & pay & look at the receipt it doesn’t says what I ordered, I don’t really understand how you get Bahama Mama mistaken for Sunshine 😑 . Then the smoothies were horrible they tasted like water, like as if she only dropped a couple fruits in there. Then my Thai Chicken wrap had no chicken at all not 1 piece, it was a disaster!! I will not be going back to this location, best location is the on the north side on Craig Rd
• MM

  MrsCreolemami22

  Sep 22, 2025
  1.0
  I really use to love this place because it was 24hours. But for the past couple months it’s been horrible. The drive thru ended up giving me some one else meal and I drove all the way home with it. I called the restaurant and they took down my name and number and said come back any day and we will give you the correct meal. Sadly when I came back 2 days later they didn’t even know what I was taking about. Said my name wasn’t even on their list! I was so mad I ended up just leaving it alone. But now that work near the location I tried to give them another go, me and a few of my co- workers ordered online and one of us was going to go pick it up. I ordered the chicken chipotle flatbread with lays chips and a bahama mama. There was a deal going on that if u bought a bowl or sandwich u get a free smoothie if you are a rewards member. For some strange reason the coupon wasn’t added so I tried to call the store to see if she can somehow fix it.No one answered I called like 10x but still nothing. My co worker went and got our food and she tried to explain the situation about the coupon not being added and if she can help us with the situation. The night shift worker Cathy said quote on quote I’m sorry but that had nothing to do with me while closing the drive thru window to retrieve the rest of the orders. Cathy was so rude she kept closing the drive thru window on us while we tried to talk to her about the situation and even when we were asking for a side of chipotle sauce for our meal. When I received my smoothie I drunk a little and noticed it didn’t really have a taste to it. Like it was just ice. I looked closer a noticed the color was off also….. this was horrible and I really wanted my smoothie

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