Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly, others are reported as rude or unhelpful.
Food Quality
Many customers complained about food being cold, poorly made, or missing items, with some expressing serious health concerns.
Service Speed
Numerous reviews mention long wait times, both in the drive-thru and for in-store orders, leading to frustration among customers.
Order Accuracy
Several customers reported issues with incorrect orders and missing items, indicating a need for better order management.