LA
Lillian Aguirre
Jan 15, 2026
Unfortunately, this location has some of the worst customer service I’ve experienced. The issues go far beyond one visit there is a consistent lack of customer care, friendliness, professionalism, and basic training. Employees regularly give attitude, seem uninterested in helping, and are dismissive of feedback.
On my most recent visit, I brought my child specifically to teach them about money exchange and responsibility. I was using a real-life scenario involving both a credit card and cash. The employee refused to allow split payment, which strongly suggests poor system support or a lack of proper training on how to assist customers in reasonable situations.
This is especially disappointing because this is the only Sonic Drive-In near us. While my children enjoy coming here as an occasional treat, I personally dislike the experience due to poor interactions and unprofessional behavior. At this point, I am actively exposing my children to other treats and local businesses so we don’t have to come here anymore.
Additionally, the prices feel overpriced for the amount of value you get. The food quality and taste do not justify the cost, especially when paired with poor service. We typically spend $15–$20 a week, and I would much rather give that business to a place that offers better food, better service, and a more positive customer experience. In addition, the location cleanliness is ALWAYS filled with pigeons, trash everywhere and sometimes overall dirty.
Until there is significant improvement in staff training, system support, customer interaction, and overall value, I cannot recommend this location.