Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Customer service experiences varied, with some staff praised for friendliness and attentiveness, while others were criticized for being rude or disengaged.
Food Quality
Food quality was inconsistent; while some customers enjoyed the burgers and sides, others reported issues with blandness, overcooking, and poor ingredient quality.
Pricing Concerns
Many customers felt the prices were high relative to the quality and portion sizes of the food, leading to dissatisfaction.
Cleanliness
The cleanliness of the restaurant was noted positively by some, but others reported dirty conditions and poor hygiene practices.
Wait Times
Several reviews mentioned long wait times for food, even during less busy periods, which negatively impacted the overall experience.
BS
brooke Santacruz
3 days ago
5.0
Andy was friendly and patient with my husband and I as we haven’t been to a smash burger in years. Everything was fresh and delicious. The large fries was bigger than I was expecting so we had to take some home. It was a great experience at this location!
ET
Ernest Telles
Nov 15, 2025
1.0
Burgers or kids size the worst fries I’ve ever had. It has to be one of the worst hamburger spots. I wouldn’t recommend it to anyone.
CB
Celina Bellmore
Nov 11, 2025
4.0
The burger was delightful but the smash fries were cold. Considering how long it took to get my food ( a good 10 min) I expected piping hot fries. I was on the road so saved them for later & they did warm up nicely.
JC
jessica cienfuegos
Oct 26, 2025
5.0
We had a great experience today at lunch. Breanna gave great service and everyone else we interacted with was also just as helpful. The food was delicious, we had 2 all-american singles, 2 mushroom singles, an order of chicken tenders, smash fries and Brussel sprouts. It all tasted fresh, and everything was correct on our order. We have ordered take out before but this was our first time dining in, and we will definitely be back again!.
DS
DOMINIQUE STILES
Oct 21, 2025
3.0
I come here a lot because i live down the street. The other day when i came. An employee name Chelsea was very unorganized & rude in my opinion. She didn’t greet me when she approached the cashier, while I was about to order she told me to hold on so that she could take an order to a table, then my order came to $30 something, I paid with a $50 bill & before even checking she made it seem like she would have change lol Her attitude was off & seemed like she truly did not want to be there. Granted it’s work, but fake it at least. I wasn’t pleased with this visit & the visit before that, I had a burger that was basically all pink. Two strikes, idk if I’ll go back for a third, which is disappointing because their burgers are really good most times.
Smashburger offers smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, sides, and desserts made with fresh, premium ingredients.
What are Smashburger's regular opening hours?
Smashburger is open daily from 10:00 AM to 10:00 PM.
Does Smashburger provide delivery and takeout services?
Yes, Smashburger offers delivery and takeout services, with delivery available from 10:30 AM to 9:30 PM.
Can I order food ahead or pay ahead at Smashburger?
Yes, Smashburger has order and pay ahead options available for customer convenience.
Is Smashburger wheelchair accessible?
Yes, Smashburger has wheelchair accessible entrances, parking, seating, and restrooms.
Does Smashburger have options for vegetarians and children?
Yes, Smashburger offers vegetarian options and has a children's menu, making it family-friendly.
Where is Smashburger located?
Smashburger is located at 9460 S. Eastern Ave., Suite #120, Las Vegas, NV 89123, USA.
What nearby places can I visit before or after dining at Smashburger?
Nearby you can visit Cafe Zupas for coffee and healthy food options, Sushi Hiro for Japanese cuisine, and Taco Y Taco Mexican Eatery for Mexican food. These spots offer a variety of dining choices if you're exploring the area.
Are there nearby wellness and spa services close to Smashburger?
Yes, Siam Thai Spa and Massage and Laguna Spa Hair & Massage are nearby for relaxation and beauty treatments if you want to unwind after your meal.
How can the nearby financial services and cleaning services help customers visiting Smashburger?
Nearby financial services like Moneytree and Kristie Baldasarre can assist with financial needs, while Dynasty Cleaning Services offers cleaning solutions—both convenient for customers attending to errands around Smashburger.