Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Mixed reviews on food quality; some burgers were praised as delicious while others were criticized for being overly salty or greasy.
Service
Customer service received high praise, particularly for staff member Tink, who was frequently mentioned for her friendliness and helpfulness.
Cleanliness
Concerns raised about cleanliness, with reports of dirty tables and service areas.
Wait Times
Long wait times reported by several customers, with some stating it took too long to receive their orders.
Value
Customers appreciated the reasonable prices and value deals available, especially in comparison to other dining options in the area.
DD
DoubleD
4 days ago
4.0
Bout what you would expect from a fast food burger but I was pretty content with what I got. I love me some greasy smash burgers and the cheesy Mac smash was just the thing to soothe my cravings.
CV
C Varty
Feb 20, 2026
3.0
So much potential...but in the end, not a great burger. My bottom bun was soaked in oil, had to throw it to the side. The burger itself looked promising, but it was supper salty/rich. I couldn't finish it.
But hey the price was right compared to the hotel burgers.
And the fries were good.
DP
Daniel Pitcock
Feb 18, 2026
5.0
Danny, john Fernando were working when we ate here. The food was amazing and the people couldn't be better!! Great job guys!
LA
Linda Anthony
Feb 16, 2026
5.0
My first time at Smashburger. Location Rio Hotel & Casono. I ordered the smashburger with grilled chicken and Brussel sprouts. Both were awsome! Especially those brussel sprouts!!! The staff was great as well. I will definitely be back before I leave.
GA
George Anastasakos
Feb 15, 2026
1.0
Very rude and close 20 minutes early on the employees that don’t feel like working disclosure