Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Multiple reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
While many customers enjoyed the food, there were complaints about incorrect orders and food quality inconsistencies.
Cleanliness
Some customers noted that the location was clean, but others reported issues with cleanliness and disorganization.
Positive Staff Interactions
Several reviews praised specific staff members for their excellent service, indicating that there are positive experiences despite overall service issues.
JK
Justin Kelly
5 days ago
1.0
Not worth the sentence, close the doors immediately.
AA
Andres Avalos
Dec 27, 2025
5.0
It’s a nuisance to have to keep asking for things like ketchup and napkins at the counter. Dined in last night. Everything was made fresh, I can’t remember the last time I had such tasty McDonald’s. I hope I get the same staff next time around
EG
Eternal Real Estate Investment Group
Dec 21, 2025
5.0
Favorite Breakfast Spot
TS
T Skund
Dec 13, 2025
1.0
NEGATIVE REVIEW IS ON MANAGER ON DUTY, NOT JONATHAN. JONATHAN WAS THE ONLY POSITIVE.
After waiting in lobby line for about 15 minutes, when Jonathan got to me I asked to see a pack of Grinch socks (I know what I'm looking for and it's the ONLY reason I came). The pack he showed me was the one I wanted, so I decided to purchase the Grinch Meal. I asked him to please make sure that pack was in my box. Perfect. Jonathan did everything right. Great customer service. After another 5-10 min wait, I received my box and left. Something told me to check the socks. I checked and they were a different pack. I go back in and let Jonathan know it was not the pack he showed me and when he went to find mine, the "manager" who was spending her time hanging balloons above the lobby soda machine at 11:30am on 12/4 told him they could not be switched. I'm not asking for them to be switched; I'm asking for the pack I was shown BEFORE purchase. Your MOD does not even approach me, barely acknowledges me, but instead stays where she's standing, turns her head and yells to me "NO CHANGIE!" I tell her that I asked to see them before I bought them and it's the only reason I bought the meal and that if that's the case then I'll just do a refund because I'm not even interested in the meal. Is that not why McDonald's is doing this promotion, to bring people in that otherwise do not come to McDonald's?? She then continued only speaking Spanish to Jonathan (and NOT directly speaking to me like a MANAGER should) and telling him he could give me the other pack this one time, but never again in the future. ??? I ONLY BOUGHT THE MEAL AFTER DECIDING I NEEDED THIS ONE PACK. She's obviously not understanding this, doesn't care, or is just so consumed with weirdly gatekeeping these Grinch socks that she's willing to receive a bad review over it. In customer service, that's just a power trip and I can't even imagine how or why this woman was ever promoted in the first place. Jonathan is better at guest service, urgency, and professionalism than her. I wouldn't put it past her switching them out when she saw me ask Jonathan to see the pack before I purchased. She seems like a spiteful person.
JZ
J Z
Nov 25, 2025
1.0
Did not want to serve me in the drive through for riding a bike
What are the regular dining hours for McDonald's at 6360 W Charleston, Las Vegas?
McDonald's is open for dining from 4:00 AM to 10:00 PM every day of the week.
Does this McDonald's location have a drive-thru service and what are its hours?
Yes, this McDonald's location has a drive-thru open daily from 4:00 AM until midnight.
What types of payment are accepted at McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What delivery services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery options.
How can I place an order online for delivery from this McDonald's?
You can place an order online for delivery at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on iOS and Android.
Does this McDonald's location offer any rewards programs?
Yes, through MyMcDonald's Rewards you can earn points for free food. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby coffee shops can I visit before or after dining at McDonald's?
Nearby coffee shops include Grouchy John's Coffee and Starbucks Coffee, ideal spots to grab a beverage alongside your McDonald's visit.
Is there a gas station close to McDonald's for convenient refueling?
Yes, Chevron and Terrible Herbst gas stations are nearby, providing convenient refueling options when visiting McDonald's.
Are there other dining options near McDonald's at 6360 W Charleston?
Yes, nearby dining options include Moko Ramen Bar, Tropical Smoothie Cafe, Chipotle Mexican Grill, Jack in the Box, and more for diverse cuisine experiences.
What services are available at this McDonald's location to enhance the customer experience?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.