McDonald's

3.7
1236 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6360 W Charleston, Las Vegas, NV
89146, United States

Hours

Reviews

3.7
1,236 reviews
5 stars
537
4 stars
253
3 stars
201
2 stars
87
1 star
158

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

While many customers enjoyed the food, there were complaints about incorrect orders and food quality inconsistencies.

Cleanliness

Some customers noted that the location was clean, but others reported issues with cleanliness and disorganization.

Positive Staff Interactions

Several reviews praised specific staff members for their excellent service, indicating that there are positive experiences despite overall service issues.
  • JK
    Justin Kelly
    5 days ago
    1.0
    Not worth the sentence, close the doors immediately.
  • AA
    Andres Avalos
    Dec 27, 2025
    5.0
    It’s a nuisance to have to keep asking for things like ketchup and napkins at the counter. Dined in last night. Everything was made fresh, I can’t remember the last time I had such tasty McDonald’s. I hope I get the same staff next time around
  • EG
    Eternal Real Estate Investment Group
    Dec 21, 2025
    5.0
    Favorite Breakfast Spot
  • TS
    T Skund
    Dec 13, 2025
    1.0
    NEGATIVE REVIEW IS ON MANAGER ON DUTY, NOT JONATHAN. JONATHAN WAS THE ONLY POSITIVE. After waiting in lobby line for about 15 minutes, when Jonathan got to me I asked to see a pack of Grinch socks (I know what I'm looking for and it's the ONLY reason I came). The pack he showed me was the one I wanted, so I decided to purchase the Grinch Meal. I asked him to please make sure that pack was in my box. Perfect. Jonathan did everything right. Great customer service. After another 5-10 min wait, I received my box and left. Something told me to check the socks. I checked and they were a different pack. I go back in and let Jonathan know it was not the pack he showed me and when he went to find mine, the "manager" who was spending her time hanging balloons above the lobby soda machine at 11:30am on 12/4 told him they could not be switched. I'm not asking for them to be switched; I'm asking for the pack I was shown BEFORE purchase. Your MOD does not even approach me, barely acknowledges me, but instead stays where she's standing, turns her head and yells to me "NO CHANGIE!" I tell her that I asked to see them before I bought them and it's the only reason I bought the meal and that if that's the case then I'll just do a refund because I'm not even interested in the meal. Is that not why McDonald's is doing this promotion, to bring people in that otherwise do not come to McDonald's?? She then continued only speaking Spanish to Jonathan (and NOT directly speaking to me like a MANAGER should) and telling him he could give me the other pack this one time, but never again in the future. ??? I ONLY BOUGHT THE MEAL AFTER DECIDING I NEEDED THIS ONE PACK. She's obviously not understanding this, doesn't care, or is just so consumed with weirdly gatekeeping these Grinch socks that she's willing to receive a bad review over it. In customer service, that's just a power trip and I can't even imagine how or why this woman was ever promoted in the first place. Jonathan is better at guest service, urgency, and professionalism than her. I wouldn't put it past her switching them out when she saw me ask Jonathan to see the pack before I purchased. She seems like a spiteful person.
  • JZ
    J Z
    Nov 25, 2025
    1.0
    Did not want to serve me in the drive through for riding a bike

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 6360 W Charleston, Las Vegas?

McDonald's is open for dining from 4:00 AM to 10:00 PM every day of the week.

Does this McDonald's location have a drive-thru service and what are its hours?

Yes, this McDonald's location has a drive-thru open daily from 4:00 AM until midnight.