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McDonald's

3.7
(1547 reviews)

Business Details

5811 E Charleston Blvd, Las Vegas, NV
89142, United States
(702) 457-1183
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5811 E Charleston Blvd, Las Vegas, NV
89142, United States

Hours

Reviews

3.7
1,547 reviews
5 stars
684
4 stars
281
3 stars
226
2 stars
104
1 star
252

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking proper training.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall disorganization in fulfilling requests.

Cleanliness

Some customers noted that the location could be cleaner, with reports of dirty conditions and unkempt areas.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and hot items, others complained about cold food and poor taste.
  • BB
    Becomingwhoiam
    4 days ago
    1.0
    This McDonald's was very unprofessional . I door dash and came here at 1:20 in the morning on a Saturday to pick up my order and the employee's were rude , I went thru the inside at first and was told they only do drive thru respectfully I said OK and went to the drive thru, I went to the speaker for drive thru and waited almost 10 mins nobody said anything then I went to the drive the window and a transgender with purple hair yelled at me and told me to go to the speaker to process my door dasher order ,calmly I went back around and they said just pull up to the window .as I pull up to the window this particular person is gossiping loudly about how they made me go around and started laughing at me unprofessional and antagonizing keep in mind this person is probably 250 pounds I'm a tiny women 110.i felt very intimidated. . This person then starts yelling at me saying we are goin to cancle your door dash after they gave me the order and respectfully I said thank u and they kept yelling at me we don't accept your kind here 10 times this experience traumatized me I won't return here again.
  • EB
    Evan Benefield
    6 days ago
    1.0
    App doesn’t let you check in for pickup and makes you go inside. After going inside you’re told they can’t help you even with the order number and you’ll have to order again.
  • JP
    Jay Pay
    Feb 22, 2026
    4.0
    My daughter loves the play place so I go here often service is always so so here place could be cleaner
  • JV
    Julia Vafai-Janbahan
    Feb 9, 2026
    1.0
    I went to get their 99 cent any size iced coffee, with not huge expectations but at least that it is going to taste somewhat ok... It had no flavor in it besides just coffee. I thought maybe it was just a fluke and they were low on French vanilla or something so I shrugged it off. Came back a few weeks later to try and order it again. Maybe caramel will be better this time. Somehow it tastes worse than previous. Definitely disappointed because I love McCafe but maybe I shouldn't order it from this location
  • GL
    Gerardo Lopez
    Feb 1, 2026
    2.0
    Did an online order for sausage mcgriddles, they didn't even look at the screen and put cheese on them when I didn't ask for it

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Certified March 01, 2026Yext Knowledge Graph
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