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McDonald's

3.5
(1002 reviews)

Business Details

9415 W Tropicana, Las Vegas, NV
89147, United States
(702) 220-3942
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9415 W Tropicana, Las Vegas, NV
89147, United States

Hours

Reviews

3.5
1,002 reviews
5 stars
410
4 stars
175
3 stars
153
2 stars
76
1 star
188

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect modifications.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or stale food, while others noted fresh and hot meals.

Management Issues

Several reviews pointed to a lack of effective management and training, contributing to the overall negative experience.

Cleanliness

There were mentions of unsanitary conditions and a lack of attention to cleanliness in the restaurant.
  • EX
    eva xia
    6 days ago
    5.0
    Great experience! The person working there was very nice and friendly, he also gave us a free refill.
  • T2
    Tfizzle 21
    Feb 22, 2026
    1.0
    Is this supposed to be my order of large fries?? No receipt put in the bag either, I wonder why…
  • JT
    Jay T
    Feb 12, 2026
    3.0
    Ordered big mac meal. Asked for 1 BBQ sauce for large fries. SANDRA wanted 30 cents. Poor customer service without thought. You will give me 6 ketchup i dont ask for and do not use but you want to charge for 1 sauce. Go to the other McDonald's on Flamingo they are much better at service
  • PD
    Pedro DeHoyos
    Feb 11, 2026
    4.0
    Food is always good, some of the workers there are a little inexperienced or they just don't have the good customer service from other locations. But if needed, always a good spot when in the area.
  • DA
    Durga Acharya
    Feb 4, 2026
    1.0
    I wish I can give 0 star because they deserve it . I was there for last three days and they don’t wanna serve me food saying system is down 02/01/26 2:15 Am 02/02/26 3:26 Am 02/04/26 4:04 Am I think owner need the attention to focus to n this place . I work on hospitality business too. Either employee and manger are raciest or feel too lazy and steeling company money for doing nothing . My suggestion to owner please give importance to the business if you are passionate on it or ignore it let it run the way it is horrible way

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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