McDonald's

3.6
1712 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8620 W Cheyenne Ave, Las Vegas, NV
89129, United States

Hours

Reviews

3.6
1,712 reviews
5 stars
689
4 stars
358
3 stars
286
2 stars
104
1 star
275

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Several reviews mentioned issues with food quality, including stale items and incorrect orders.

Cleanliness

Some customers noted cleanliness issues within the restaurant, including dirty dining areas and restrooms.

Staff Friendliness

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.

Drive-Thru Experience

The drive-thru service received mixed reviews, with some customers experiencing long waits and order mix-ups.
  • AA
    Alex
    2 days ago
    5.0
    One thing that attributes to this restaurants success is the customer service and leadership skills of Manager Sandra Bernal. She is the best!!
  • DD
    Dante Deon
    Nov 15, 2025
    1.0
    12 McNuggets and 1 hot mustard package? Can I get more? She looked at me like I’m wrong. I ask for a medium Hi C with no ice, but I get a cup full of ice and a Capri Sun. The night crew is trash.
  • NU
    Nikki Umali
    Nov 13, 2025
    1.0
    I ordered through drive thru. When I got the fist window to pay, I asked the worker if I can use my deals from the app she said no. Then I just asked her to repeat my order she gave an attitude. Definitely need to get retrained for customer service. Her name starts with W. Won’t be coming back here anymore.
  • CN
    Cyber Nightmare
    Nov 11, 2025
    1.0
    One of the only McDonald’s in the area, not supporting or celebrating veterans and service members on Veterans Day.
  • PP
    Peter
    Oct 30, 2025
    1.0
    This place is garbage. They have had a little sign on their window saying that app/ mobile orders are not available up on their drive-through window for over a week. I want to punch something every single time I place an order on the app and it automatically defaults to this location instead of the one on Lake Mead around the corner. I have a feeling the workers are just lazy.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's on weekdays?

McDonald's is open 24 hours from Monday to Thursday, and on Sunday, with extended hours on Friday and Saturday until 3:29 AM.

Is there a drive-thru available at this McDonald's location, and what are its hours?

Yes, this McDonald's has a drive-thru that operates 24 hours every day of the week.