Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback indicates a significant inconsistency in customer service, with some praising friendly staff while others report rude and dismissive behavior.
Order Accuracy
Many customers expressed frustration over incorrect orders and missing items, particularly in drive-thru and mobile orders.
Food Quality
Reviews highlight issues with food quality, including cold or stale items, and inconsistent preparation.
Operational Issues
Customers frequently noted problems with the restaurant's hours and service availability, particularly regarding the advertised 24-hour service.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in dining areas and drink stations.
JE
Jamie Edge
Jan 28, 2026
5.0
One of the few McDonald's that still values customer service over the quantity of people they get in and out the door. Food is always hot and fresh. Not something that's been sitting under the heat lamps for hours.
TT
Taylor Thomas
Jan 24, 2026
1.0
The Manager on Duty was rude, cold, and dismissive, I was trying to ask for my receipt from the kiosk and instead of hearing me out, she had cut me off. Not only that, my fries weren’t full. I don’t like being disrespected at all, and I left unsatisfied and angry.
SL
Susana Lopez
Jan 1, 2026
1.0
Customer service terrible!! Placed an order on the app and paid, but when we arrived at the store, they said they were not serving dinner only breakfast..but when we asked for breakfast they told us no they couldn't help us. This was at 3:30am, Jan 1st. Worst customer service!
MS
Mary Smith
Dec 31, 2025
4.0
Long wait
EG
E-MAN GAMING
Dec 25, 2025
1.0
I was so hungry and ordered food in advance just to hear cancel the order because they closed early. Horrible place