McDonald's

3.7
1424 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7662 W Lake Mead, Las Vegas, NV
89128, United States

Hours

Reviews

3.7
1,424 reviews
5 stars
626
4 stars
281
3 stars
229
2 stars
83
1 star
205

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and managers, as well as issues with order accuracy.

Food Quality

Several customers reported receiving cold, stale, or incorrect food items, leading to dissatisfaction with the overall food quality.

Speed of Service

Many customers experienced long wait times for their orders, particularly in the drive-thru, which contributed to negative experiences.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive interactions at times.

Cleanliness Issues

Several reviews mentioned cleanliness problems, including dirty tables and restrooms, which detracted from the dining experience.
  • MP
    michael price
    Dec 28, 2025
    1.0
    The manager was rude and my order was incorrect
  • CP
    claudia perez
    Dec 17, 2025
    5.0
    Always a quick bite
  • AB
    Amber Beach
    Dec 1, 2025
    1.0
    YESENIA is very rude and can’t add on drinks at the Window cause there is a car behind me!! Paying cash 🤔 make that make sense!! TERRIBLE CUSTOMER SERVICE!!!
  • MC
    Monique Cruz
    Nov 30, 2025
    3.0
    I have over 8000 points I go here everyday and the manager did not honor the app. She said she was having problems with the app at that location and she did not honor my drink. It was $1.50 off and then she asked if I had one for free. I said yes I showed her that code and she said I don’t know it doesn’t work so instead of honoring it when she sees that you’re loading it up she still charges full price very disappointed in this location , it’s not the fact that I couldn’t get the discount or the free drink. I have the money it’s just you could not use the app even to add more points. That was the problem. She didn’t even try. She just said oh I’m so sorry about it. there’s nothing we can do. , that’s not the only McDonald’s in that location it’s just I like that location but it’s OK. I can go to another. Take my business elsewhere and I can let others know about how they treat people there. as a manager, you’re supposed to honor the app or whatever coupon they have that’s customer service you do not have that
  • RD
    Richard Dollar
    Oct 31, 2025
    1.0
    Seriously flat soda the most basic item and it can't be right, forget the cold saltless fries can't even get carbonated soda?

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 7662 W Lake Mead, Las Vegas?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, delivery is available daily from 4:00 AM to 2:59 AM, including same-day and no-contact delivery options.