Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback indicates a mix of excellent and poor customer service experiences, with some staff praised for handling busy periods well, while others were reported as rude and unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor handling of mobile orders, leading to frustration.
Food Quality
There are numerous complaints about food quality, including cold, stale, or improperly prepared items, alongside a few positive mentions of fresh food.
Cleanliness and Atmosphere
Several reviews highlighted cleanliness issues, including dirty dining areas and unpleasant odors, as well as concerns about homeless individuals near the location.
Drive-Thru Efficiency
The drive-thru service received mixed reviews, with some praising its speed while others noted long wait times and order mix-ups.
US
Ultimate Samurai
Nov 11, 2025
5.0
Went here yesterday morning. Very fast friendly service.
LL
Lavern
Oct 30, 2025
5.0
After shopping at Smiths, I decided to pick up a sandwich from McDonald's in the same parking lot. When I walked in, I was going to turn around and walk out because it was so busy, but I stayed and ordered anyway. I had to order from the machine because it was too busy for the one young man working front counter while everyone worked the drive thru and prepare food. He politely told the front counter customers to order from the machine on the dining room simply because he was the only one working front counter; at the same time he was making sure the workers get the order together and get them out to the customers. It was dinner rush around 6:45pm. Let me tell you, he did great!!! He constantly told the front counter customers to be patient with him while he do his best to take care of each and every one of us including Door Dash and UberEATS!!! He kept his cool and thanked each and every customer for their patience!! When my order was ready, I made sure I let him know he was doing just fine. Hopefully he will continue to keep his cool while he get through the dinner rush! That is one hard working young man! I give him a TEN PLUS for his excellent customer skills!! Next time I won't be so skeptical of visiting during dinner rush knowing there is someone there that knows how to handle himself working under pressure!! Fabulous job to your dinner crew!!
JM
James Marshbanks
Oct 30, 2025
3.0
It was cool
FL
Fabiola Leandro
Oct 27, 2025
1.0
I visited the drive-thru at approximately 10:15 AM and ordered four items. From the start, the cashier’s tone was noticeably annoyed. When I requested two hash browns, she rudely corrected my pronunciation, which I found unnecessary and offensive. When she handed me the order, she closed the window immediately—no offer of sauces or any basic courtesy typically provided at other McDonald’s locations. She did not say “have a great day” until after a pause, seemingly realizing the behavior was inappropriate. I chose not to create a scene or delay the line, but this experience was unprofessional. I’m requesting that this be addressed promptly and that the employee be coached on respectful communication and standard hospitality (offering condiments, closing with courtesy) and take accountability of her actions. Thank you.
MJ
Marcos De jesus
Oct 18, 2025
5.0
Ver para creer 6 personas [ tomando ordenes,, 《 entregando ordenes,,y respondiendo todas las preguntas ] vs de 10 carros en drive-thru y 20 clientes dentro del local...MIS RESPETOS ☆☆☆☆☆