McDonald's

3.6
2548 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3500 E Bonanza, Las Vegas, NV
89110, United States

Hours

Reviews

3.6
2,548 reviews
5 stars
1,065
4 stars
490
3 stars
424
2 stars
171
1 star
398

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of excellent and poor customer service experiences, with some staff praised for handling busy periods well, while others were reported as rude and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of mobile orders, leading to frustration.

Food Quality

There are numerous complaints about food quality, including cold, stale, or improperly prepared items, alongside a few positive mentions of fresh food.

Cleanliness and Atmosphere

Several reviews highlighted cleanliness issues, including dirty dining areas and unpleasant odors, as well as concerns about homeless individuals near the location.

Drive-Thru Efficiency

The drive-thru service received mixed reviews, with some praising its speed while others noted long wait times and order mix-ups.
  • US
    Ultimate Samurai
    Nov 11, 2025
    5.0
    Went here yesterday morning. Very fast friendly service.
  • LL
    Lavern
    Oct 30, 2025
    5.0
    After shopping at Smiths, I decided to pick up a sandwich from McDonald's in the same parking lot. When I walked in, I was going to turn around and walk out because it was so busy, but I stayed and ordered anyway. I had to order from the machine because it was too busy for the one young man working front counter while everyone worked the drive thru and prepare food. He politely told the front counter customers to order from the machine on the dining room simply because he was the only one working front counter; at the same time he was making sure the workers get the order together and get them out to the customers. It was dinner rush around 6:45pm. Let me tell you, he did great!!! He constantly told the front counter customers to be patient with him while he do his best to take care of each and every one of us including Door Dash and UberEATS!!! He kept his cool and thanked each and every customer for their patience!! When my order was ready, I made sure I let him know he was doing just fine. Hopefully he will continue to keep his cool while he get through the dinner rush! That is one hard working young man! I give him a TEN PLUS for his excellent customer skills!! Next time I won't be so skeptical of visiting during dinner rush knowing there is someone there that knows how to handle himself working under pressure!! Fabulous job to your dinner crew!!
  • JM
    James Marshbanks
    Oct 30, 2025
    3.0
    It was cool
  • FL
    Fabiola Leandro
    Oct 27, 2025
    1.0
    I visited the drive-thru at approximately 10:15 AM and ordered four items. From the start, the cashier’s tone was noticeably annoyed. When I requested two hash browns, she rudely corrected my pronunciation, which I found unnecessary and offensive. When she handed me the order, she closed the window immediately—no offer of sauces or any basic courtesy typically provided at other McDonald’s locations. She did not say “have a great day” until after a pause, seemingly realizing the behavior was inappropriate. I chose not to create a scene or delay the line, but this experience was unprofessional. I’m requesting that this be addressed promptly and that the employee be coached on respectful communication and standard hospitality (offering condiments, closing with courtesy) and take accountability of her actions. Thank you.
  • MJ
    Marcos De jesus
    Oct 18, 2025
    5.0
    Ver para creer 6 personas [ tomando ordenes,, 《 entregando ordenes,,y respondiendo todas las preguntas ] vs de 10 carros en drive-thru y 20 clientes dentro del local...MIS RESPETOS ☆☆☆☆☆

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 3500 E Bonanza in Las Vegas?

McDonald's at 3500 E Bonanza is open 24 hours every day of the week.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, this McDonald's location has a drive-thru that operates 24 hours a day, seven days a week.