Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback on staff behavior is mixed; some customers praised individual staff members for their kindness, while others reported rudeness and poor service.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues like cold, stale, or improperly prepared items, including raw chicken and burnt biscuits.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions, which negatively impacted the dining experience.
Order Accuracy
Numerous customers reported problems with order accuracy, including missing items and incorrect orders, leading to frustration.
Operational Issues
Customers frequently mentioned operational problems, such as broken machines (especially the ice cream machine) and slow service, contributing to a negative experience.
CO
CO O
Jan 31, 2026
1.0
Staff very rude
DK
Davida Kupau-Kaanaana
Jan 29, 2026
5.0
awesome customer service from they young man at the window who took the money. didn't get his name but keep up the good work guy!
ML
Mariana Limon
Jan 15, 2026
1.0
Worst experience ever. Ordered a Mccrispy chicken sandwich for lunch, got to work and took a few bites. After the 3rd- 4th bite i got to a part where I wasn’t able to bite off a piece so I checked the sandwich thinking maybe the pickles were the issue? NO, the chicken was pink! Raw!!!
It was so rubbery that I couldn’t bite off a piece! Threw away the whole sandwich!! Never going back again. However, the customer service was good.
NS
Natasha Skinner
Jan 14, 2026
4.0
It's a good thing that McDonald's is open for service 24/7 via drive thru. Last week, I had an early morning flight, which allowed me to pickup some large fries before my trip.😄