Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times and delays in order fulfillment.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Customer Service
Feedback indicated a lack of professionalism and rudeness from staff, with several customers experiencing disrespectful interactions.
Food Quality
Numerous complaints were made about cold, stale, or poorly prepared food, including soggy fries and incorrect items.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and unpleasant odors in the restaurant.
AU
abby uefav
Feb 17, 2026
1.0
Quite possibly the slowest service ever even though they weren't even busy.
KE
Kevin E.
Feb 16, 2026
2.0
Metrics is what this McDonald's cares about. Make order in drive through and pull around as they don't want you at the window with a empty line. Get food and errors then try to call with no answer. I bet this has an auto redirect to web site. Where is the customer service as you treat your customers so poorly? Hide behind automation... Sad
AA
Adam
Feb 16, 2026
1.0
It is McDonalds. The driver through line seemed to take forever. the other lane had three or four cars go through it before i could place my order. I ordered what i thought was 2 for $5 mcgriddle sandwiches, the total came to over $7. I questioned this. It is only 2 for$5 if i order a sausage egg and cheese mcgriddle? The sausage mcgriddle is more expensive? Why would you just not ring a guy up for a sausage egg and cheese mcgriddle with out egg and cheese at the lower price. Saves both of us money. I don't like that, gouging. It is already over priced for what you get. I won't be back, sorry.
LP
Lauren Phelan
Jan 30, 2026
2.0
Their milkshake machine has been broken for weeks so I have been going elsewhere.
JG
Josue Galan
Jan 21, 2026
2.0
Came to this location for a quick breakfast. Unfortunately, the staff lacked customer service skills, and the waiting time was excessive. I wouldn’t recommend this place if you’re short on time,consider another McDonald’s.
What payment options can I use at this McDonald's?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a McDonald's app available for ordering from this location?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play Store.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's features a drive-thru service for your convenience.
Which coffee shops are near McDonald's at South Grand Canyon Drive for grabbing a drink before or after your meal?
The Coffee Bean & Tea Leaf is a nearby coffee shop where you can enjoy a variety of coffee and tea offerings.
Are there any nearby restaurants offering different cuisines close to this McDonald's?
Nearby restaurants include PHO EVER - Vietnamese Pho Restaurant, Sushi Tower & Steakhouse, Big Dragon Chinese Cuisine, and Tropical Smoothie Cafe, providing a range of Asian and American dining options.
What other services or stores are in the vicinity of McDonald's that customers might find useful?
Nearby you can find Mattress Firm for furniture needs, Chase Bank for financial services and ATMs, and T-Mobile for mobile phone services.
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