Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Numerous customers reported extremely poor service, including rude staff, long wait times, and unprofessional behavior.
Food Quality
Many reviews highlighted issues with food quality, including cold, old, or improperly prepared items.
Cleanliness
The restaurant was frequently described as dirty, with complaints about unsanitary conditions in restrooms and dining areas.
Management Issues
Customers expressed dissatisfaction with management's handling of complaints and overall lack of oversight.
LM
Lyn M
Feb 25, 2026
1.0
Very slow in giving your food at night waited over 25 minute in the lobby for one order jeez
AV
Alejandro Roque victorio
Feb 22, 2026
1.0
Pésima atención de esta persona, no vengan!!!
RR
Roxy
Feb 21, 2026
1.0
Pedi pasar al baño y la empleada dijo que está cerrado! Me molesta que me digan mentiras. Las dos señoras que están en el prende no son amables! Y muy gratescas.
EH
Erynn Harris
Feb 11, 2026
1.0
I won't ever be visiting this McDonald's location again first of all I got treated very poorly and disrespect by an older lady with white grey hair who wears glasses and works the front cashier. I had ask could I use the bathroom after I made my purchase and was told next time that I need to show a receipt or won't be able to use the bathroom this isn't the first time that this lady has tried to pick a fight with me the last time I was hear she told my fiancee and I that we wasn't allowed to sit at a certain table McDonald's. This is discrimination at it finest employees like this shouldn't be allowed to work in this type of establishment especially if it's a paying customer
AS
Antonishia Smith
Feb 5, 2026
1.0
Tonight, I visited my local McDonald’s to order an apple pie and chicken nuggets. I was informed that the ovens were being cleaned for an upcoming inspection, so pies were unavailable. I instead ordered a 6-piece nugget and a small fry.
While paying at the window, a blonde female employee explained the importance of the upcoming visit; though her attitude was only "okay," I was understanding of the situation. However, I noticed a male employee in the background repeatedly touching and playing with his hair, which raised concerns regarding food hygiene.
Quality and Service Issues
Upon receiving my order, I checked the fries immediately and found they were cold and tasted old. When I brought this to the employee's attention, she responded defensively, stating, "I just made them, but give me three minutes." I waited patiently, but when the fries were returned to me, it was clear they had simply been reheated rather than replaced. They were the same low-quality fries I had just returned.
Unprofessional Conduct
When I arrived home, I called the store to speak with a manager. I first spoke with a woman who asked me to return to the store. I declined, as I had already given them the opportunity to fix the issue on-site. She then put a male employee on the line who was incredibly unprofessional. When I asked for his name, he responded with, "Why?" and "I'm off, I'm just trying to help you." He eventually admitted, "I know we fed up, I'm trying to help you,"* using completely inappropriate language.
He initially refused to provide his name, but after I stated I would return to the store, he identified himself as William.
Conclusion
This experience was unacceptable. From the lack of basic food hygiene to the use of profanity by staff, the level of service was far below standard. It is clear that this location requires significant retraining for both management and crew to ensure food quality and professional communication.
What are the operating hours of McDonald's at 3815 S Maryland Pkwy, Las Vegas?
McDonald's at 3815 S Maryland Pkwy is open 24 hours a day, 7 days a week.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location offers a drive-thru that operates 24/7.
Can I order delivery from this McDonald's location?
Yes, delivery is available 24/7 with options including same day and no-contact delivery.
What payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there mobile apps available for ordering from McDonald's?
Yes, you can order using the McDonald's app available on iOS and Android devices.
What services does this McDonald's location offer?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What are some nearby dining options to this McDonald's?
Nearby dining options include Panda Express (Chinese and Asian cuisine), IHOP (breakfast and American restaurant), Little Caesars Pizza, and Starbucks for coffee.
Are there nearby retail stores or services useful for visitors?
Yes, nearby stores include Redbox for video rentals, AutoZone and Firestone Complete Auto Care for automotive needs, Verizon and Cellular Sales for mobile phones, and Vons for retail shopping.
Is there public transit or accessibility nearby to reach McDonald's easily?
While specific transit stations are not listed, the location on S Maryland Pkwy in Las Vegas is central and close to many popular stores, making it accessible for customers visiting nearby points of interest.
What rewards or promotions are available at this McDonald's?
You can earn points for free food through MyMcDonald's Rewards by signing up via the McDonald's website.
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