Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,292 reviews
5 stars
842
4 stars
403
3 stars
410
2 stars
176
1 star
461
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers reported slow service, particularly in the drive-thru, with long wait times and delays in receiving orders.
Food Quality
Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in the dining area and restrooms, indicating a need for better maintenance.
Customer Service
Customer service experiences varied widely, with some staff being friendly and helpful, while others were reported as rude or dismissive.
Management Issues
Multiple reviews pointed to poor management and staffing problems, suggesting that the location is understaffed and in need of better oversight.
- VHVanessa Hernandez3 days ago1.0Took more than 10 min to place an order in the drive thru and still had to wait for the food another 6 min
- JEJonas Evans5 days ago3.0"Giving this 3 stars. The food is standard McDonald's and the staff are fine, but just a heads up that there is a large homeless presence right outside the entrance again. It doesn't bother me personally, but the entrance area is definitely busy and crowded."
- YLyu lNov 15, 20252.0The food comes out super slow! There's basically no service, and the waitstaff just hang out chatting.
- MLMatthew LOct 31, 20255.0Well, it's McDonald's, so ¯\_(ツ)_/¯ But the staff at this location truly stands out. The restaurant is always clean despite serving a busy mix of professionals, locals, students, and unhoused individuals. The team works like a well oiled machine professional, fair, and friendly, and you can see that they genuinely care. This feels like a hold out where the staff is committed to the core values and not just a paycheck. They are one of the few places without a self orderkiosk yet, so you order at the counter or on the app. The bathroom has a code, but it seems to be easily given to all who ask. Plus, there's always a uniformed security guard in the background who is curious and aware of everyone. They seem know how to stop problems before they start with minimal words, always calm, and in control, de-escalating like a true professional. Definitely see and hear a lot of love and commitment between the regulars and the staff here, as well as being welcoming to everyone.
- CNCharles NeSmithOct 26, 20253.0Old McDonalds that looks the same as is did the 1980’s. Seriously. I have visited this particular store 3 times in the last 6 weeks. All 3 times at lunch time. All 3 times resulted in the same slow drive thru service. So sad in today’s world of McDonalds almost always the fastest of any drive thru fast service food that this location is always a disappointment. It makes me sincerely sad. The store is clearly about to close. You can feel it. Let its death be fast and painless to your customers. Please.
Frequently Asked Questions About McDonald's
What are the regular dining hours at McDonald's located at 1601 W Charleston Blvd, Las Vegas?
The restaurant is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and open 24 hours Friday and Saturday.
Is there a drive-through service available and what are its hours?
Yes, McDonald's offers drive-through service from 5:00 AM to midnight Monday through Thursday and Sunday, and 24 hours on Friday and Saturday.
What delivery services does this McDonald's location offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order McDonald's using a mobile app?
Yes, you can order using the McDonald's app available on both iOS and Android platforms.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where can I find the full menu for McDonald's at this location?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Are there nearby fast food alternatives to McDonald's at 1601 W Charleston Blvd?
Yes, Carl's Jr. is a nearby fast food restaurant you can visit as an alternative.
What nearby medical facilities are close to this McDonald's for customers who might need healthcare services?
Nearby medical facilities include Vegas Medical Center, Harmony Healthcare, University Health System, and Women's Resource Medical Center.
Are there any notable nearby community or religious organizations customers might visit before or after McDonald's?
Grace Presbyterian Church and Las Vegas Pipe Band are nearby community and religious organizations in the area.
Does this McDonald's location have any special reward programs for frequent customers?
Yes, customers can participate in MyMcDonald's Rewards to earn points for free food.