McDonald's

Reviews

• CS

  Carla Guzman Salazar

  Dec 28, 2025
  1.0
  I had a really frustrating experience at this McDonald’s late tonight. I went specifically to use my rewards points for a free McChicken and free medium fries through the McDonald’s app. When I pulled up to the window around 10:31 PM, I was told their system “didn’t receive” my rewards discount, even though everything was set up correctly on my app. I didn’t complain or argue because I’m not the type to make a scene I just wanted to use the points I earned. Still, it was upsetting because the whole reason I went was for the rewards. What made it worse was the attitude from the manager or trainer who was training another employee. I was polite the entire time and simply wanted my order, yet I was met with unnecessary attitude for no reason. Overall, the experience left me disappointed and frustrated. If the app rewards don’t work, customers should be helped respectfully, not made to feel like they’re doing something wrong.
• CF

  C Eugene Frazier

  Dec 23, 2025
  2.0
  ​I recently visited a local McDonald's on Tropicana to observe how technology has changed the food service industry. McDonald’s restaurants, in particular, have been severely affected. When I walked in, the aesthetics were modern, featuring new menu kiosks that even accept cash payments. However, the most notable absence was the iconic greeting, "Welcome to McDonald's, may I take your order?" That, in itself, was a bummer and made the environment feel much less inviting. There wasn't even an employee to say, "Welcome in." I would definitely say the brand has lost its "guest appeal." ​With no one manning the registers, all employees were busy focusing primarily on drive-thru orders. Since most of their revenue comes from the drive-thru, this is partially understandable, but it makes for a poor experience for dine-in guests. I proceeded to order via the kiosk. I tried to order my usual $5 McDouble meal with no ketchup or mustard, adding lettuce and Big Mac sauce. However, I ran into a problem: I searched the menu for the "add Big Mac sauce" option to no avail. ​This left me heading to a small cutout in the wall next to the unmanned registers—an area I assume is intended for people who aren't comfortable with kiosks. I then had the task of flagging down an employee to add the sauce to my order. With only a small window to look through, I practically had to lean through the opening to get someone's attention. After finally reaching an employee and completing my order, I sat down for lunch. ​I will give them credit: the food was hot and fresh. However, when I realized I needed a salt packet, I had to repeat the "adventure" of flagging someone down through the window cutout. After several minutes of waiting, I received the salt and could finally enjoy my—by then—almost-hot meal. ​As I finished my sweet tea, I debated whether a refill was worth the effort I knew it would require. A few minutes later, I did manage to get a fresh refill. Leaving the restaurant, I thought about how technology is mostly for the better, yet we still need employees to tend to the small details. Staying current with technology is great, but we shouldn't totally abandon the employees who greet us, provide salt packets, or refill drinks. Otherwise, you end up with guests yelling through a window cutout; it may be annoying for the staff, but everyone likes to eat their meal their own way. In the fast-food industry, customization should be standard. ​I’m not sure what the exact solution is, but perhaps assigning a dining room employee to focus solely on dine-in guests—especially during peak lunch and dinner hours—would create a better experience. I give this particular McDonald’s two out of five stars due to the lack of service. I spent more time trying to flag down an employee than I did actually enjoying my meal. If the fries weren't so good, I would have given them the lowest rating possible.
• HA

  Hector Arteaga

  Dec 23, 2025
  1.0
  Really don’t recommend this place. They have a silly policy for dine in. If you want a refill, they give you a smaller cup because “the can’t use the same cup again.” Yeah ok… will go to another one. Avoid. They also forget a lot of basic stuff with an order. Getting a straw required a wait. Nope.
• DP

  deryll perry

  Dec 18, 2025
  4.0
  Mobile app should be applied to all in case you go to the wrong one
• RH

  R H

  Dec 14, 2025
  1.0
  Waited 10min at the drive through on the right side order area for no one to even answer me, then reversed to go to the left side order area where someone ahead of me got to order then waited again for 5 more min still no answer went up to the first window where the manager was texting on his phone and refused to even acknowledge me, I pulled up to the next window where you pick up and still no one answered me one employee looked at me dirty and the manager did as well, something is seriously wrong with the employees and manager there zero stars this is the 3rd time this has happened in one month and is absolutely unacceptable behavior for a business, rude attitude, simply left without getting to order anything because there must be incompetence going on in there.

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